Miranda Mabbutt

Hardworking and dependable professional with experience in solid waste collection, auto-parts distribution, delivery driving, warehouse operations, retail, deli service, and customer service. Skilled in route planning, GPS-based navigation, scheduling, driver and customer communication, food preparation, inventory accuracy, and problem-solving. Comfortable using multiline phone systems, two-way radios, computers, Microsoft Excel, and scheduling systems.

Able to remain calm, organized, and responsive when handling delays, emergencies, and changing priorities.

Customer Service Representative, Route Support, and Dispatcher at FCC Environmental Services (2024-09 – 2026-09)

• Support daily solid waste and yard waste collection operations by helping organize efficient collection routes and schedules.
• Use knowledge of local geography, traffic patterns, and transportation requirements to support timely service.
• Communicate clear instructions to drivers and respond to questions from customers, municipal staff, and team members.
• Monitor route progress and help adjust schedules when trucks experience breakdowns, delays, or changing service needs.
• Use phones, two-way radios, computers, and scheduling systems to maintain communication throughout daily operations.
• Remain calm and make practical decisions during emergencies, service interruptions, and other time-sensitive situations.
• Help coordinate collection activities while maintaining a professional and customer-focused approach.

Deli Associate at Publix (2021-01 – 2024-12)

• Provided friendly and efficient customer service in a busy deli environment.
• Prepared, sliced, packaged, and labeled deli meats, cheeses, and other food products according to customer requests.
• Maintained clean, organized, and properly stocked deli displays, counters, equipment, and work areas.
• Followed food safety, sanitation, temperature-control, and company procedures.
• Operated deli equipment safely and handled customer orders accurately.
• Answered customer questions about products, ingredients, preparation, and availability.
• Restocked supplies and products while monitoring freshness and product quality.
• Worked cooperatively with coworkers and assisted with opening, closing, cleaning, and daily department operations.
• Managed multiple customer requests efficiently during busy periods.

Will Call Associate / Shuttle Driver at NAPA Distribution (2018-01 – 2020-12)

• Built pallets for overnight truck shipments and prepared orders for distribution.
• Scanned will-call bins and ensured parts were placed in the correct locations.
• Drove shuttle routes to local stores and delivered parts to customers and business accounts.
• Helped contribute to a 7% increase in year-to-date sales by providing dependable shuttle service.
• Received transfer pallets from trucks and scanned transfer tubs.
• Maintained 100% accuracy when handling transfer inventory.
• Worked with drivers and store employees to keep deliveries organized and on schedule.
• Used knowledge of local roads, traffic patterns, and delivery locations to complete routes efficiently.
• Adjusted routes and delivery plans when delays or scheduling changes occurred.

Delivery Driver at CarQuest Auto Parts (2016-01 – 2018-12)

• Completed multiple deliveries each day safely, efficiently, and on time.
• Planned routes based on traffic, location, delivery timing, and customer needs.
• Communicated clearly with customers and business accounts during deliveries.
• Checked orders and resolved discrepancies when items did not match customer requests.
• Answered customer questions and handled delivery concerns professionally.
• Stayed calm and adjusted plans when delays, traffic issues, or other problems occurred.
• Represented the company professionally while interacting with customers and account representatives.

Retail Associate / Customer Service / Cashier at Walmart Supercenter (2010-01 – 2015-12)

• Stocked and organized merchandise in the shoe department.
• Worked in the hunting and outdoor department, including key cutting, fishing licenses, and ammunition background checks.
• Assisted customers with check cashing, bill payments, returns, and general questions.
• Worked with upset customers and helped identify practical solutions to their concerns.
• Operated cash registers accurately during busy periods.
• Worked across multiple departments and learned new tasks quickly.
• Used phones, computers, and store systems to assist customers and coworkers.
• Communicated clearly with customers, coworkers, and supervisors in a fast-paced environment.

High School Diploma – Visions in Education