Miranda Martinez

Accomplished and dependable Customer Service and Front Office Professional with 12+ years of experience in dental administration, patient coordination, customer service, recruiting, collections, and office operations. Experienced in managing front-office functions, scheduling, insurance verification, treatment coordination, patient communication, cash handling, staff training, and day-to-day office management. Known for providing compassionate patient service, resolving concerns professionally, maintaining accurate records, and creating an organized, welcoming environment.

Bilingual in English and Spanish.

Willing to relocate to: Indianapolis, IN

Patient Coordinator at Post Road Family Dentistry (2025-09 – Present)

• Welcome and assist patients while providing professional and compassionate customer service.
• Review treatment plans with patients and answer questions regarding recommended care.
• Verify dental insurance benefits and review pre-determinations.
• Follow up with patients regarding treatment plans and insurance information.
• Schedule and reschedule appointments according to patient and office needs.
• Manage daily inbound and outbound patient calls.
• Process daily credit card transactions and handle payments accurately.
• Conduct patient care and follow-up calls after extensive dental procedures.
• Maintain accurate patient information and documentation

Front Office Manager at Westend Dental (2019-02 – 2025-08)

• Managed daily front-office operations while maintaining a professional, patient-focused environment.
• Greeted patients and provided exceptional customer service from check-in through check-out.
• Registered new patients and explained office procedures, policies, and expectations.
• Assisted patients with required forms and documentation.
• Verified and updated patient information and maintained accurate patient records.
• Entered and maintained patient information within office computer systems.
• Maintained patient records in accordance with privacy and security requirements.
• Managed incoming calls and responded to patient requests and questions.
• Scheduled, confirmed, and coordinated patient appointments and recalls.
• Organized patient charts and prepared the schedule for upcoming appointments.
• Filled cancellations and no-show openings to maximize office scheduling efficiency.
• Coordinated referrals to dental specialists.
• Managed and dispatched laboratory cases appropriately.
• Verified dental insurance benefits and eligibility on a daily basis.
• Reviewed and followed up on insurance pre-determinations.
• Addressed patient complaints, concerns, special requests, and office issues as manager on duty.
• Trained front-office staff and supported employee development.
• Assisted with hiring and managed the daily activities of office employees.
• Helped maintain a clean, organized, professional, and service-oriented office environment.

Customer Service/Recruiter at ESG employer Resource (2018-11 – 2019-01)

• Entered and maintained candidate information and records.
• Developed and updated job descriptions and job specifications.
• Performed job and task analysis to identify job requirements and objectives.
• Sourced candidates using databases and social media platforms.
• Made and received calls to initiate recruitment and fill job orders.
• Reviewed and screened resumes and job applications.
• Conducted candidate interviews using established recruitment and selection methods.
• Maintained organized candidate information and communicated with applicants throughout the recruitment process.

Cashier at Family Dollar (2018-01 – 2018-05)

• Provided friendly customer service and greeted customers upon arrival.
• Processed customer purchases accurately and efficiently.
• Handled cash and provided accurate change.
• Stocked merchandise and maintained organized store displays.
• Maintained a clean and welcoming work environment.

Collection Agent at PENNCRO ASSOCIATES (2013-01 – 2013-12)

• Contacted customers regarding overdue accounts and outstanding balances.
• Organized accounts according to delinquency status.
• Verified and updated customer contact information.
• Communicated professionally with customers regarding payment options.
• Established repayment arrangements when appropriate.
• Documented customer interactions and payment commitments accurately.
• Assisted customers with questions and concerns regarding their accounts

Customer Service Representative at Stenocall (2011-01 – 2012-12)

• Managed a high volume of inbound and outbound customer calls.
• Identified customer needs and provided appropriate solutions and alternatives.
• Followed established communication procedures and scripts.
• Researched customer concerns and provided accurate information.
• Documented customer interactions in the call-center database.
• Maintained professional and effective communication with customers.
• Participated in educational seminars to improve knowledge and performance.

Certificate in Office specialist – South Texas Community College (2010-06 – 2012-06)

High school diploma – Juarez-Lincoln High School (2006-09 – 2010-06)