Misael Sanchez

Install, program, maintain, and repair phones, kiosks, wireless access points, tablets, and video terminals in correctional facilities. Serve as subject matter expert and team leader for Field Services, assisting the Field Service Manager in resolving complex customer issues. Conduct site surveys using industry-standard software and create diagrams for site survey review.

Lead FST2 - TeamSOS

(2025-11 - 2026-07)

• Install, program, maintain, and repair phones, kiosks, wireless access points, tablets, and video terminals in correctional facilities.
• Serve as subject matter expert and team leader for Field Services, assisting the Field Service Manager in resolving complex customer issues.
• Conduct site surveys using industry-standard software and create diagrams for site survey review.
• Perform quality assurance reviews of installations completed by internal staff and contractors.
• Manage and maintain assigned inventory and assets, including tools, vehicle, parts, and laptop.
• Coordinate with internal Securus departments, vendors, and contractors to resolve technical issues.
• Travel to correctional facility sites nationwide for installations, service, and repairs.

Site Administrator Technician - Viapath Technology - Soledad, CA

(2022-11 - 2025-11)

• Performed troubleshooting of tablet functionality, applications, and Pico connectivity issues where applicable.
• Returned damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process.
• Proficient in Windows OS and MS Office.
• Ensured inmate requests were closed out in a timely manner via onCommand and onsite.
• Programmed company laptops and swapped LAN extenders.
• Tested and installed uninterruptible power supplies.
• Applied knowledge of wire color coding.
• Conducted site surveys for future equipment deployments and mapped out wiring from PBX to designated locations.
• Performed networking troubleshooting.
• Assisted in launch and maintenance and served as lead tech of both Salinas Valley State Prison and Correctional Training Facility tablet programs.
• Changed and troubleshot wall phones, keypads, and kiosks.
• Added additional wall phones where needed.
• Troubleshot video visits for offenders with guidance from tech support.

Internship / Field Data Technician - Scheid Family Wines - Greenfield, CA

(2021-06 - 2022-11)

• Irrigation and evaluation of Davis technology.
• Soil moisture probe monitoring.
• Pressure bomb (pressure baums) readings.
• Vintech / iPad data collection.
• GRAPE program data entry.
• Weather station monitoring.
• Heavy Connect harvest tracking.
• Harvest responsibility.
• Weight station and AG code compliance.

Associate of Science - Computer Science - Hartnell College (2018-01 - 2023-03)

High School Diploma - King City High School (2011-08 - 2015-06)