Leidhryd Munoz

Dedicated and bilingual (Spanish-English) professional with a strong background in medical assistance, customer service, and administrative support. Skilled in managing patient care coordination, front desk operations, and client relations with empathy and efficiency. Experienced in handling confidential information, scheduling, data entry, and multitasking across multiple systems in fast-paced environments.

Recognized for clear communication, problem-solving, and teamwork. Committed to providing exceptional service and contributing to organizational success in healthcare, administrative, or customer-facing roles.

Lead Receptionist - Bournewood Health System - Brookline MA

(2026-04)

• Greet and assist patients, families, visitors, and staff in a professional, courteous, and compassionate manner.
• Serve as the primary contact for front desk operations, ensuring quality customer service and timely response to inquiries.
• Supervise daily activities of reception staff, including scheduling, task assignments, and providing guidance or coaching as needed.
• Maintain the receptionist schedule to ensure consistent coverage for all shifts.
• Provide administrative support to the Admissions Department, including data entry, document preparation, filing, and phone support.
• Assist in coordinating communication between Admissions, clinical staff, and other departments as directed by the Manager of Admissions.

Security Officer - Dana-Farber Cancer Institute - Boston, MA

(2020-11)

• Ensures safety and access control for staff and visitors while providing courteous assistance.
• Responds to emergencies with professionalism and clear communication.
• Demonstrates strong multitasking skills by monitoring systems, managing reports, and assisting patients concurrently.

Administrative - Vitra Health - Boston MA

(2025-12 - 2026-01)

• Support project coordination, data entry, and document management.
• Assist with project planning, scheduling, and logistics.
• Develop and update departmental procedures and documentation.
• Provide general office support, including managing correspondence, organizing meetings, and maintaining records.

Bilingual Administrative Assistant - Trinity Management - Roslindale, MA

(2025-02 - 2025-08)

• Provided front-line customer service by handling a high volume of resident and client inquiries via phone and in person.
• Processed rent payments, maintained accurate digital records, and supported compliance documentation.
• Assisted residents with accessing services and resolving issues, ensuring a positive experience.
• Utilized Microsoft Office Suite and Yardi software for data entry, reporting, and correspondence.
• Strengthened community engagement through clear communication and professional service.

Medical Assistant - Greater Boston Urology - Dedham, MA

(2023-11 - 2025-02)

• Supported patients through education, appointment scheduling, and follow-ups.
• Managed EMR documentation and facilitated communication between patients and providers.
• Applied multitasking and customer service skills in a high-volume clinical environment.

Coordinator - Newton Brigham - Newton, MA

(2023-05 - 2023-11)

• Conducted client intake, assessed needs, and coordinated referrals to services.
• Handled confidential documentation with precision and ensured compliance with regulations.
• Managed multiple databases and systems while maintaining attention to detail.

Medical Assistant - Medix - Atrius Health

(2022-07 - 2023-05)

• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Completed clinical procedures and gathered patient data for interpretation by physician Scheduled appointments, registered patients
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment
• Healthcare knowledge as it relates to provider billing practices for medical Process Medicare, supplemental, and other third party denials and rejections for re-submission billing in accordance with company policy, regulations, or third party policy ensure accurate changes/data entry of patient records

Medical Assistant - Beth Israel

(2020-08 - 2022-07)

• Obtains vitals, performs EKGs, and phlebotomy
• Assists providers Performs departmental screening, lab tests and specimen collection
• Collect patient information for billing and insurance filing

Supervisor - Hudson Group - Boston, MA

(2019-09 - 2020-08)

• Supervised and trained employees, ensuring excellent customer service standards.
• Oversaw cash handling, reporting, and day-to-day operational responsibilities.

Associate of Science - Social Science & Health Career - Roxbury Community College

CNA Certificate - Massachusetts Bay Community College