Missglamnicole

Results-driven Collections Supervisor with experience leading high-performing teams, improving recovery rates, and ensuring compliance with collection regulations and company policies. Skilled in coaching staff, monitoring account performance, resolving escalated customer issues, and driving operational efficiency in fast-paced environments.

Supervisor / Collections - FIRST Insurance Funding Corp

(2024-10)

• Manage a team of six collection representatives and their collection portfolios
• Prepare performance reports and presented collection metrics to upper management
• Conduct employee evaluations, disciplinary actions, and performance improvement plans
• Motivate team members to meet or exceed monthly collection goals
• Handle escalated customer concerns and negotiated complex payment arrangements
• Analyze portfolio data to identify trends and optimize collection strategies for higher recovery performance
• Align team communication and objectives, strengthening execution of collection strategies across departments

Collections Specialist - FIRST Insurance Funding Corp

(2021-07 - 2024-10)

• Monitored aging reports and prioritized overdue accounts for collection activity
• Met or exceeded monthly recoveries and productivity goals
• Assisted customers in finding workable financial solutions to avoid further delinquency
• Managed a portfolio of 300-600 canceled policies
• Prepared reports on collection activity and account performance metrics

Project Coordinator - Richelieu

(2015-03 - 2020-10)

• Assistant to entire sales staff, sales manager and product managers
• Seek & set up new business opportunities
• Heavy telephone & email communication with fabricators & general contractors
• Maintained budgets, margins & pricing to sales reps
• Reviewed PDF's & project plans from architects/designers & general contractors
• Responsible for administrative duties including: setting up meetings, coordinate and set up various tradeshows, maintaining sample room, sample inventory and marketing material

Traffic Manager - Evoke Productions

(2014-04 - 2015-03)

• Maintain master studio schedule
• Coordinate merchandise to be photographed for ad material
• Plan, schedule and assign daily workflow to 9 photographers
• Create photography lists for merchandise teams
• Effectively communicate changes/updates to proper teams
• Scout freelance talent as needed

Marketing Production Coordinator - Career Education Corp (Perdoceo)

(2006-08 - 2013-10)

• Provide project management support to three Creative Directors
• Maintained day-to-day production schedule
• Assisted production crew in creating videos to increase student enrollment /generate leads
• Write scripts for television, and radio spots for campuses
• Coordinate the production of TV, radio, video, & print spots for various markets
• Generate project estimates
• Serve as contact point for clients, vendors, talents & agencies
• Manage, coach, & schedule voiceover sessions with various talents

Associates - Business Administration - Olivet Nazarene University (2007-10 - 2009-06)

Bachelors of Science - Business in Human Resource Management - University of Phoenix (2009-06)