Kisha Williams

Dynamic and detail-oriented collections supervisor with more than 9 years of experience in account recovery, payment negotiations, customer relations. Proven record of exceeding performance goals, resolving complex customer issues, coaching employees, and delivering exceptional service while maintaining regulatory compliance.

Collection Supervisor - COI/TSI - REMOTE

(2017-12)

• Ensure all debt collection practices adhere to legal regulations and internal company policies
• Oversee the review of delinquent accounts and negotiate complex payment arrangements
• Track critical financial metrics such as aging report and evaluate team metrics

Collections Trainer supervisor - Convergent - Houston/ remote

(2016-08 - 2017-12)

• Negotiated payment arrangements and settlements to maximize account recovery
• Maintained accurate documentation and compliance with all applicable regulations
• Provides management with a weekly summary of completed activities and accomplishments

Human Resource Assistant - Gaffney-Kroese supply. - Houston, Texas

(2013-07 - 2016-11)

• Assisted with payroll and Pensions service management for 150+ employees
• Prepared invoices for more than 200 clients
• Assisted with bill payments, records organization and preparation, and other office duties

Grambling State University

Diploma - Eisenhower High School (1999)