Mitchell Harvey

Dedicated and versatile professional with 22 years of experience in employee training and customer service, seeking a dynamic position to leverage my strategic and results-oriented approach. Aiming to contribute my extensive background and skills to a forward-thinking professional team for mutual growth and success.

TAX ASSOCIATE at Intuit (2023-02 – Present)

• Assisted clients in preparing and filing federal and state tax returns.
• Researched tax regulations to ensure compliance and accurate reporting.
• Reviewed client documents for accuracy, identifying discrepancies and resolving issues.
• Communicated effectively with clients to gather necessary information for tax preparation.

SUPERVISOR at TPS Management, LLC (2010-11 – Present)

• Former Assistant Manager CLT
• Manage the physical condition and appearance for the facility and fleet
• Complete daily audits
• Ensure employees perform their duties as required
• Monitor the safety of vehicles, customers, and employees
• Report any vehicle accidents or employee injuries to management

TAX PREPARER at Harvey's Tax & Accounting Firm, LLC (2014-11 – Present)

• Analyzed financial records to verify accuracy of tax returns.
• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

SUPERVISOR at PREMIER KINGS OF GEORGIA INC BURGER KINGS (2023-05 – 2024-05)

• Supervised daily operations, ensuring compliance with safety standards and company policies.
• Trained staff on operational procedures and best practices to enhance productivity.
• Optimized workflow processes, reducing bottlenecks and improving efficiency across teams.
• Conducted performance evaluations, providing constructive feedback to support employee development.

BOOKKEEPER at QuickBooks (2024-10 – 2025-05)

• Analyzed complex business transactions for proper tax treatment.
• Kept abreast of current tax laws and regulations, ensuring clients remained compliant with all applicable requirements.

BIOMETRIC SCREENER at Quest Diagnostics (2014-02 – Present)

• Conducted biometric screenings to ensure compliance with safety and security protocols.
• Collaborated with healthcare professionals to implement effective screening procedures.
• Trained new staff on biometric screening techniques and operational standards.
• Monitored and documented screening results, ensuring accuracy in data collection.

BIOMETRIC SCREENER at IMPACT HEALTH BIOMETRIC TESTING INC (2008-01 – 2019-12)

• Conducted biometric screenings adhering to safety protocols and best practices.
• Ensured accurate data entry into electronic health systems for patient records.
• Collaborated with healthcare teams to streamline screening processes and enhance patient experience.
• Mentored junior screeners on procedures and compliance standards to improve service quality.

SCREENING COORDINATOR at UNITED HEALTHCARE SERVICES INC (2010-01 – 2015-12)

• Coordinated screening processes to ensure compliance with healthcare regulations.
• Developed training materials for new staff on screening protocols and procedures.
• Implemented quality assurance measures to enhance accuracy of patient screenings.
• Analyzed data trends to identify areas for process improvement in screening operations.

BIOMETRIC SCREENER at OPTUM BIOMETRICS INC (2009-09 – 2011-12)

• Implemented process improvements that reduced wait times for patients during screening events.
• Led training sessions for new staff on operational procedures and equipment usage.
• Reviewed screening results for accuracy, ensuring compliance with regulatory requirements.
• Developed strategies to enhance workflow efficiency, contributing to overall operational success.

RAMP AGENT at AIRCRAFT SERVICE INTERNATIONAL INC (2011-01 – 2011-12)

• Operated ground support equipment to facilitate efficient aircraft loading and unloading.
• Conducted safety inspections on cargo handling processes to ensure compliance with company standards.
• Coordinated baggage movement between terminals and aircraft, enhancing turnaround times.
• Trained new team members on operational procedures and safety protocols for ramp activities.

SECURITY OFFICER at UNIVERSAL PROTECTION SERVICE LLC (2011-01 – 2011-12)

• Monitored premises to ensure safety and security of personnel and property.
• Conducted routine inspections of facilities to identify potential security risks.
• Responded promptly to incidents, providing assistance and ensuring resolution.
• Collaborated with law enforcement during emergency situations to maintain order.

AVIATION SERVICES at Aramark (2008-01 – 2009-12)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

CASHIER at Brusters (2006-08 – 2008-08)

• Implemented best practices for cash handling, reducing discrepancies and improving accuracy.
• Collaborated with team members to streamline checkout processes, enhancing overall efficiency.
• Monitored inventory levels at the register, alerting management to low stock situations promptly.
• Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.

SHIFT LEADER at McDonald's Restaurant (2004-01 – 2007-12)

• Supervised daily operations to ensure compliance with quality and service standards.
• Trained and mentored new team members on operational procedures and customer service expectations.
• Coordinated staff schedules to optimize labor efficiency during peak hours.
• Implemented inventory management practices to reduce waste and improve stock accuracy.

GAMES ATTENDANT at Chuck E Cheese (2004-07 – 2005-07)

• Oversaw daily operations of games area to ensure optimal guest experience.
• Trained and mentored new staff on game operations and customer service protocols.
• Monitored equipment functionality, conducting routine maintenance to prevent downtime.
• Implemented safety procedures for guests and staff during gameplay activities.

CASHIER at LITTLE GIANT FARMERS MARKET CORPORATION (2003-03 – 2003-12)

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
• Maintained organized checkout area, promoting efficient workflow during peak hours.
• Assisted in training new cashiers on register operations and customer interaction techniques.

Bachelor Of Accountancy in Accounting – Penn Foster College

Certified Nurse Aide – Atlanta Job Corp (2007-12)

High School Diploma in Home School Program – Continental Academy (2005-08)