Mjperry

Results-driven TAC Analyst at Paycom with a strong focus on issue identification and root-cause analysis. Leveraged critical thinking and attention to detail to enhance customer support, achieving timely resolutions. Collaborated effectively with cross-functional teams, improving documentation processes and contributing to superior service delivery in technical support.

Technical Assistance Center Analyst - Paycom - Oklahoma City, OK

(2023-12 - 2026-04)

• Deliver first-line technical support to clients through Jira and Agile applications.
• Evaluate, troubleshoot, and address incidents related to payroll, time management modules, integrations, reports, and system access.
• Reproduce issues, analyze logs and configurations, and apply fixes or workarounds.
• Escalate complex or product-defect issues to engineering/product teams with clear steps to reproduce, impact, and related logs.
• Monitor case queues and meet SLAs for response and resolution.
• Document case notes, resolutions, and knowledge base articles to improve team knowledge.
• Collaborate with implementation, QA, product, and engineering teams to drive issue resolution.

Medical Scribe - Mercy Hospital Oklahoma City - Oklahoma City, OK

(2017-08 - 2023-12)

• Accurately documented patient encounters in real-time, ensuring comprehensive medical records.
• Assisted healthcare providers by managing electronic health record (EHR) systems for enhanced workflow efficiency.
• Streamlined documentation processes to improve accuracy and reduce turnaround time for patient notes.
• Collaborated with medical teams to ensure optimal communication and information flow within the department.
• Mentored junior scribes on EHR best practices, fostering a culture of continuous learning and improvement.
• Implemented quality control measures to verify accuracy of entries, contributing to improved patient care outcomes.

Bachelor of Science - Microbiology - University of Oklahoma (2023-05)

Bachelor of Arts - Psychology - University of Oklahoma (2020-05)