Emma Davidson
Data Science and Health Systems Management Student | Data Analysis, Root Cause Analysis, Process Improvement
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About
Analyzed installation failures to identify process gaps, serviceability issues, and factors affecting customer quality. Conducted root-cause analysis across multiple systems to evaluate process performance and customer impact. Developed data-informed recommendations to improve operational accuracy, installation success, and workflow efficiency.
Experience
Business Analyst Intern at Spectrum (2026-05 – 2026-07)
- Analyzed installation failures to identify process gaps, serviceability issues, and factors affecting customer quality.
- Conducted root-cause analysis across multiple systems to evaluate process performance and customer impact.
- Developed data-informed recommendations to improve operational accuracy, installation success, and workflow efficiency.
- Created executive-ready presentations and communicated findings to stakeholders to support operational decisions.
- Gained exposure to enterprise AI applications through discussions surrounding internal AI initiatives.
Restaurant Hostess at Rooster's Wood Fired Kitchen (2025-08 – Present)
- Managed guest flow, coordinated with staff, and delivered excellent customer service in a fast-paced environment.
Restaurant Hostess/Server at Rise Cafe (2025-05 – 2025-07)
Store Attendant at Time Oils Corporation (2022-03 – 2025-04)
Education
B.S. in Data Science – University of North Carolina at Charlotte (2026-12)
B.S. in Health Systems Management – University of North Carolina at Charlotte (2026-12)
