Mohammad Farhat

Results-driven professional with extensive experience in IT Technical Support, Customer Service, and Call Center operations. Proven track record of resolving technical issues, delivering exceptional customer experiences, and maintaining high service quality standards in fast-paced environments. Strong problem-solver with excellent communication skills and the ability to adapt quickly to new technologies and business requirements.

Committed to driving customer satisfaction and operational efficiency.

Construction Site Coordinator - M&J Property Rental - Allentown, PA

(2025-11)

• Coordinate with construction workers and supervisors to maintain operational readiness and smooth workflow.
• Ensure compliance with workplace safety standards and construction site safety procedures.
• Secure and arrange required tools, equipment, and materials needed for daily operations.
• Prepare and organize construction job sites to ensure a safe and efficient working environment.
• Conduct regular inspections of equipment and work areas to verify functionality and safety compliance.

Content Center Agent - Jordan Kuwait Bank - Amman, Jordan

(2024-04 - 2025-09)

• Managed high-volume inbound and outbound customer calls and emails, maintaining a 95%+ customer satisfaction rating.
• Provided comprehensive support for banking accounts, services, and transactions, ensuring adherence to banking regulations.
• Utilized CRM systems and internal ticketing platforms to document case details and maintain records for quality assurance.
• Collaborated with cross-functional teams to escalate complex issues, reducing resolution time by 20%.
• Delivered professional communication across all channels, contributing to enhanced brand reputation and customer loyalty.

Flutter Trainee / Mobile Application Development - Gulf Insurance Group - Amman, Jordan

(2023-02 - 2023-04)

• Completed intensive training in mobile application development using Flutter framework for Android and iOS.
• Designed and developed user-friendly interfaces with an emphasis on performance optimization and responsive design.
• Collaborated with senior developers to implement functional mobile components and conduct code reviews.
• Performed debugging, testing, and quality assurance to improve application stability and performance.

Technical Support Trainee - Hope International Company - Amman, Jordan

(2020-06 - 2020-09)

• Delivered first-level technical support and troubleshooting for software, hardware, and network-related issues.
• Assisted users with system configurations, software installations, and account management to minimize downtime.
• Documented technical issues and resolutions in internal knowledge bases to improve support processes.
• Provided clear, step-by-step guidance to customers to resolve technical problems efficiently.

Volunteer - Nahno.org

(2020-06 - 2025-09)

• Supported educational initiatives and community-based programs, contributing to positive social impact.
• Provided assistance and mentorship to international students, facilitating their integration into various programs.
• Developed leadership and teamwork skills through active participation in cross-cultural collaboration.

Bachelor of Science - Computer Information Systems - University of Jordan (2019-09 - 2023-01)