Mohammed Ullah

Detail-oriented professional with a background in customer service, data analysis, and process improvement, gained through experience in a fast-paced retail and technical support environment. Skilled in documenting procedures, interpreting performance data, and working across teams to identify and resolve issues efficiently. Recently completed a Bachelor of Science in Information Systems and Analytics from Wayne State University, with a strong interest in applying analytical and organizational skills in a public-service setting.

Professional Sales Consultant / Technical Consultant - Verizon

(2025-04)

• Reviewed store sales performance across multiple product categories, identified underperforming areas, and developed and implemented discount and bundling strategies that improved sales outcomes
• Rolled out company-wide promotions to the sales team, providing training to ensure consistent and accurate execution
• Maintained and analyzed customer records using an internal CRM system to track interactions and support follow-up communication
• Worked directly with the public daily, resolving service issues and providing clear, accurate information under time constraints

Information Technology Intern (Remote) - Super Purposes

(2024-07 - 2025-02)

• Managed onboarding for new hires across all departments, provisioning system access in accordance with least-privilege principles
• Provided remote technical support company-wide, resolving account access issues, hardware problems, and connectivity concerns through a formal ticketing process
• Diagnosed technical issues and escalated unresolved matters to senior staff, following established procedures to ensure timely resolution
• Led regular department meetings to communicate priorities, share updates, and coordinate ongoing work across the team

Operations Specialist - Eden AI

(2023-05 - 2023-08)

• Developed and managed content for an online platform, monitoring performance metrics to inform improvements and increase user engagement
• Analyzed trends and user behavior to identify opportunities for improvement, presenting findings and recommendations to the team lead

Bachelor of Science - Information Systems and Analytics - Wayne State University, Mike Ilitch School of Business Technology (2025-12)