Moise Tshitenge

Results-driven Operations Manager with 3+ years of progressive leadership experience managing high-volume fulfillment operations and leading teams of 50+ associates. Currently pursuing an M.S. in Engineering Management from Henderson State University. Proven track record of driving operational excellence, breaking performance records, and delivering measurable results in throughput, accuracy, and quality.

Skilled at leveraging data analytics to identify root causes, implement scalable solutions, and elevate team performance in fast-paced, high-volume environments.

Inbound Stow Manager - Amazon Fulfillment Center (PVD2) - Rhode Island, USA

(2024-01)

• Lead back-half night shift operations at the second-largest Amazon fulfillment center in the world.
• Broke the site record by processing 441,000 units in a single 10-hour shift, a milestone achievement that remains unmatched.
• Consistently exceed daily throughput targets while maintaining high standards for quality and safety.
• Direct end-to-end inbound stow operations, managing workflow from receiving through inventory placement.
• Oversee daily labor planning, staff scheduling, and workload distribution across multiple zones to maximize productivity.
• Maintain operational excellence across safety, quality, productivity, and cost metrics.
• Lead, coach, and develop 50+ associates on night-shift operations, fostering engagement, accountability, and high performance.
• Design and implement training programs that accelerate employee productivity and improve retention.
• Conduct daily team meetings to align objectives, communicate priorities, and drive ownership at all levels.
• Analyze operational data and key performance indicators to identify inefficiencies and implement data-driven corrective actions.
• Drive continuous improvement initiatives that optimize workflows, reduce cycle times, and increase throughput.
• Implement Lean and Kaizen methodologies to streamline processes and eliminate waste.
• Build an inclusive, high-performance culture through recognition programs, transparent communication, and team development initiatives.
• Collaborate with receiving, problem solve, and outbound departments to resolve complex operational challenges.
• Serve as a liaison between frontline operations and senior leadership, escalating critical issues and communicating strategic priorities.

Operations Associate / Process Lead - Amazon Fulfillment Center (ORH5) - USA

(2024-01 - 2024-12)

• Supported the launch and startup of ORH5 in 2024, helping establish operational processes and workflows during the site's initial ramp-up.
• Executed and supported the AR container building process, ensuring efficient container preparation and flow to support fulfillment operations.
• Worked cross-functionally to identify operational issues, support process implementation, and maintain productivity and quality standards during the site's launch phase.
• Adapted quickly to evolving startup processes and helped establish standardized operating practices in a newly launched fulfillment environment.

Department Supervisor - Prime Line - Bridgeport, CT, USA

(2019-01 - 2020-12)

• Supervised a team of 10 employees, ensuring safe, efficient, and compliant daily operations.
• Monitored production metrics and coached team members to meet quality and productivity standards.
• Partnered with leadership on workforce planning, performance management, and cross-departmental coordination.

M.S. - Engineering Management - Henderson State University

B.S. - Organizational Leadership (Project Management Focus) - Arizona State University (2024-12)

A.S. - Business Management - Housatonic Community College (2021-12)