Molly Nelson

I am a very versatile and dependable professional with experience in call center operations, customer service, paralegal support, administrative assistance, childcare, and retail. Skilled in handling high-volume calls, resolving customer concerns, managing confidential information, preparing legal and business documents, and providing exceptional client support, I have been recognized in my professional life for having strong communication, organization, multitasking, and problem-solving abilities, with a proven track record of delivering professional, compassionate service in fast-paced environments. I am adaptable, detail-oriented, punctual, genuine, compassionate, and caring, and I am truly committed to creating positive experiences for customers, clients, and families alike.

Cashier - Bartell Drugs - Seattle, Washington

(2006-02 - 2008-11)

• Delivered outstanding customer service by assisting with purchases, returns, and product inquiries.
• Balanced cash drawers and performed end-of-shift reconciliation in accordance with company procedures.
• Promoted loyalty programs and store promotions to enhance sales and customer engagement.
• Restocked merchandise and maintained an organized checkout area to ensure efficient operations.
• Collaborated with team members to provide fast, accurate service in a high-volume retail environment.

Barista - Starbucks - Seattle, Washington

(2009-01 - 2010-12)

• Crafted unique beverages ensuring top quality, speed, and consistency in a dynamic setting.
• Provided outstanding customer service by accurately taking orders and creating a friendly ambiance.
• Expertly handled POS systems, processing payments accurately via cash, credit, and mobile methods.
• Kept workstations spotless while adhering to food safety and sanitation protocols.
• Worked with team members to deliver efficient service during busy periods.
• Boosted sales and customer interaction by promoting menu items and loyalty programs.

Cashier - MOD Pizza - Spokane, Washington

(2014-08 - 2017-12)

• Delivered friendly customer service while processing orders and payments using the POS system.
• Prepared and served food orders in a fast-paced environment.
• Maintained accurate cash handling with minimal discrepancies.
• Ensured a clean, organized, and food-safe work area.
• Assisted with opening/closing duties and collaborated with team members to provide efficient service.

Nanny - Rick Chavez, DDS - Seattle, Washington

(2019-06 - 2023-12)

• Provided attentive, safe, and nurturing care for children.
• Planned educational and recreational activities.
• Prepared meals and assisted with feeding, bathing, and dressing.
• Maintained daily routines, including naps and school schedules.
• Assisted with homework and encouraged learning and development.
• Performed light housekeeping related to childcare.
• Communicated regularly with parents about children's progress and well-being.

Remote Call Center Agent - Apexchat - Remote

(2024-01 - 2026-05)

I provided professional live chat and customer support for multiple businesses, responding to customer inquiries, resolving issues, and delivering accurate information in a fast-paced remote environment. I managed multiple conversations simultaneously, documented interactions, maintained a high level of professionalism, and followed client guidelines to ensure quality service. I utilized strong written communication, problem-solving, and multitasking skills to create positive customer experiences while consistently meeting productivity and performance goals.