Jessica Eades

sign-in, register, and assist incoming vistors assist residents with needs and concerns answer and attend to multi-line phone system, assisting callers with information, needs, concerns, or directing their call to the approriate party

Front Desk Receptionist - Tuskegee Airmen Texas State Veterans Home

(2025-01)

• sign-in, register, and assist incoming vistors
• assist residents with needs and concerns
• answer and attend to multi-line phone system, assisting callers with information, needs, concerns, or directing their call to the approriate party
• assist with various clerical duties, including filing, ordering supplies, and inventory control
• disperse, distribute , and account for all resident trust fund cash as well as provide receipts for incoming accounts receivable payments

Front Desk Clerk - Best Western Plus

(2022-06 - 2024-06)

• check guests in and out of hotel using data entry and billing into a property management system
• answer multi-line phone to assist guests in creating reservations and assisting with inquiries
• assist guests with their wants, needs, and concerns

Receptionist - Bankston Ford of South Fort Worth (currently Autonation Ford of South Fort Worth)

(2010-06 - 2012-06)

• answered and managed a multi-line phone system to assist guests with questions and concerns and routed calls accordingly
• greeted and assisted showroom customers
• clerical duties

Front Desk Clerk - Hotel Trinity Inn Suites (currently Stay Express Hotel)

(2008-02 - 2008-10)

• checked guests in and out of hotel
• efficiently managed multi-line phone and internet phone while helping customers
• created and edited reservations
• handled customer inquiries and requests
• assisted guests in resolving their issues and concerns
• provided general information regarding Dallas/Fort Worth area
• balanced cash drawer at end of shift

Cashier - Texaco

(2005-10 - 2006-10)

• rang up customers and operated a cash drawer
• cleaned and stocked store
• balanced cash drawer at end of shift

Customer Service Associate - PLS Check Cashers

(2004-08 - 2006-08)

• cashed company and personal checks
• accepted bill payments from customers
• conducted monetary transactions via Western Union
• balanced cash drawer at end of shift

Receptionist - Bankston Dodge of Irving

(2002-02 - 2004-06)

• efficiently handled heavy volume of incoming calls on multi-line phone system
• forwarded calls to appropriate extensions, or took messages as necessary
• greeted and assisted incoming clientele
• assisted in data entry of prospective and current customers
• clerical duties (filing, etc.)

Customer Service Rep - Simon Property Group

(1999-02 - 2002-02)

• provided general assistance to mall customers
• answered multi-line mall telephone system
• handled customer inquiries pertaining to mall and store regulations
• marketed mall shopping incentive programs for the mall office

undergraduate basic courses (science based) - North Lake College