Monica Idom

I'm an organized, people-first worker who's equally at home running a busy shift, supporting a social services team, or standing on a stage. I've managed fast-paced teams, helped families and neighbors in need, and recently trained AI models, which taught me to pick up technical ideas quickly. I keep careful records, protect people's privacy, and care about making a workplace feel good to be in.

Shift Manager at KFC (2025-11 – Present)

• Run busy shifts and keep service, safety, and quality on track
• Coach and support my team so the kitchen and floor run smoothly
• Take care of customer concerns quickly and kindly
• Handle shift changes and inventory, and follow store procedures

AI Trainer at Outlier AI (2025-04 – Present)

• Review and rank AI responses for accuracy, safety, and usefulness
• Write challenging prompts and answers to test what models can do
• Spot patterns and errors in technical output to help improve it
• Keep proprietary information secure and my work accurate

Rideshare Driver at Lyft (2019 – Present)

Administrative Assistant / Social Services Coordinator at The Salvation Army (2024-10 – 2025-07)

• Supported programs that serve people going through hard times
• Kept client records and statistical reports accurate and organized
• Worked with community partners and helped coordinate outreach events
• Helped with budget tracking, supply orders, and volunteer scheduling

Administrative Assistant to the COO at Total Health Care Plan (1997 – 2007)

Associate of Independent Studies