Monica Juarez

Excellent communication and organizational skills along with strong worth ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement.

Recovery Coach at Aliviane No-Ad Inc Substance (2025-10 – Present)

• Provided peer support and encouragement to individuals in recovery from substance use disorders.
• Assisted clients in developing personalized recovery goals and action plans.
• Connected clients with community resources, treatment programs, housing, employment, and support services.
• Maintained accurate case notes and documented client progress in accordance with program policies.
• Facilitated recovery-focused groups and promoted healthy coping strategies and relapse prevention.
• Built trusting relationships while maintaining confidentiality and professional boundaries.

Residential Aide at Villa Maria (2025-01 – 2025-09)

• Provided daily support and supervision to residents in a safe and structured living environment.
• Assisted residents with personal care, daily living activities, and medication reminders as needed.
• Monitored resident behavior and documented observations, incidents, and progress accurately.
• Maintained a clean, organized, and safe residential facility.
• Responded promptly to emergencies and followed established safety and crisis intervention procedures.
• Encouraged independence, healthy routines, and positive social interactions among residents.

Recovery Support Specialist at Punto de Partida (2023-09 – 2025-03)

• Provided peer recovery support to individuals with substance use and behavioral health challenges.
• Assisted clients in developing recovery plans and setting achievable personal goals.
• Connected clients with community resources, treatment services, housing, employment, and healthcare.
• Facilitated recovery groups and encouraged healthy coping skills and relapse prevention strategies.
• Documented client progress, service activities, and case notes accurately and confidentially.
• Collaborated with counselors, case managers, and community partners to coordinate client care.
• Advocated for clients while promoting self-sufficiency, wellness, and long-term recovery.

Machine Operator at Textape Inc (2022-09 – 2022-12)

• Operated production machinery safely and efficiently to meet daily manufacturing goals.
• Set up, adjusted, and monitored equipment to ensure quality and productivity standards.
• Inspected finished products for defects and verified compliance with specifications.
• Loaded raw materials and maintained a steady production workflow.
• Performed routine equipment inspections and basic preventive maintenance.

Team Leader at Tacos Don Cuco (2022-03 – 2022-10)

• Supervised daily restaurant operations to ensure efficient service and customer satisfaction.
• Trained, scheduled, and coached team members on food preparation, safety, and customer service standards.
• Managed inventory, ordered supplies, and monitored food costs to reduce waste.
• Ensured compliance with food safety, sanitation, and health regulations.
• Resolved customer concerns professionally and maintained a positive dining experience.
• Assisted with food preparation, cash handling, opening and closing procedures, and shift management.

1 Year at College or a Technical or Vocational School in Medical Office Administration – IBC

High School Diploma in General High School Curriculum – Socorro High School