Yoana Perez

Counseling Psychology graduate with hands-on experience in case management, substance use recovery, client support, resource coordination, and team leadership. Skilled in building professional relationships, supporting individualized goals, advocating for client needs, and collaborating across residential and behavioral health settings.

Case Manager at Aliviane (2026-05 – Present)

• Provide case management support to residents in a substance use recovery setting, assisting clients with individualized goals and barriers to stability.
• Coordinate access to medical care, legal resources, identification documents, employment, housing, visitation, and community resources.
• Support clients in navigating appointments, court and probation requirements, documentation, and other practical needs related to recovery and independent living.
• Collaborate with residential and clinical staff to communicate client needs, monitor progress, and support continuity of care.
• Build supportive professional relationships while maintaining appropriate boundaries, confidentiality, and a recovery-oriented approach.

Shift Supervisor at Starbucks (2024-08 – Present)

• Led teams in a high-volume customer service environment, adapting to changing business needs while maintaining operational standards and team engagement.
• Developed partners and coached fellow supervisors through individualized feedback, fostering growth, shared leadership, and accountability.
• Strengthened customer experience through empathy, communication, and authentic connection, maintaining a consistent 96% customer connection score and leading the district many weeks.
• Supported store performance by setting expectations, identifying operational needs, and guiding team members through challenges.

Key Holder at Fossil (2022-09 – 2024-07)

• Supported daily store operations, including inventory, scheduling, task delegation, and customer service.
• Optimized inventory processes with the team to ensure product availability and reduce discrepancies.
• Streamlined task delegation and workflow to improve team productivity and operational efficiency.
• Led operational improvements while maintaining high standards for customer experience.

Shift Supervisor at Starbucks (2018-08 – 2023-01)

• Trained and developed baristas and supervisors, leading the team to achieve top rankings in the district.
• Led biweekly meetings, setting goals and strategies to improve team cohesion and operational performance.
• Identified scheduling bottlenecks and recommended improvements to optimize team efficiency and labor management.

Master of Arts in Counseling Psychology – The Seattle School of Psychology and Theology (2026-06)

Bachelor of Arts in Religion, Politics and Global Affairs – Arizona State University (2022-05)