Monica Rocha

Healthcare Operations Leader with 20+ years improving outpatient workflows, coordinating high‑volume surgery schedules, and managing complex HMO/IPA authorizations. Known for reducing delays, strengthening provider support, and leading teams with clarity. Skilled in EMR systems, patient access, and pre‑op coordination.

Assistant Office Manager at Inland Empire Gastroenterology Group (2023-01 – Present)

• Improved workflow efficiency 20% and reduced patient wait times.
• Resolved 95% of escalations on first contact.
• Strengthened staff performance through updated EMR/compliance training.

Lead Surgery Scheduler at Inland Empire Gastroenterology Group (2013-01 – 2023-12)

• Scheduled 300–400 surgeries/month with 98% accuracy.
• Cut authorization delays 30% via proactive verification.
• Maintained near‑zero cancellations from administrative errors.

Medical Assistant at Inland Empire Gastroenterology Group (2006-01 – 2013-12)

• Supported 40–60 patients/day with intake, vitals, EMR documentation.
• Assisted GI procedures with consistent sterile‑technique compliance.

Medical Assistant at Arroyo Seco Medical Group (2000-01 – 2001-12)

• Managed high‑volume check‑ins and multi‑line scheduling.
• Performed phlebotomy, injections, EKGs, and assisted therapies.

Diploma in Medical Assistant – Bryman College

General Studies – Pasadena City College