Monika Hooks

Experienced Pharmacy Technician with 12+ years of pharmacy experience supporting prescription processing, insurance billing, medication dispensing, inventory management, patient care, and pharmacy operations in high-volume retail pharmacy environments. Extensive experience with CVS and Rite Aid pharmacy systems, third-party insurance claims, Medicare Part D processing, prescription adjudication, controlled substance inventory procedures, HIPAA compliance, and customer service. Recognized for accuracy, organization, problem-solving, and the ability to maintain efficiency in fast-paced pharmacy settings.

Seeking a Remote Pharmacy Technician, Prior Authorization Specialist, Specialty Pharmacy Technician, Pharmacy Support Specialist, or Pharmacy Care Coordinator position.

Pharmacy Technician - CVS Pharmacy

(2025-02 - 2026-04)

• Processed prescriptions accurately in a high-volume retail pharmacy environment.
• Assisted patients with medication questions, insurance issues, and prescription status inquiries.
• Processed insurance claims, prescription adjudications, and Medicare Part D transactions.
• Assisted with prior authorization requests and insurance-related prescription delays.
• Resolved third-party billing rejections and insurance claim issues.
• Maintained HIPAA compliance and patient confidentiality standards.
• Participated in inventory control procedures, cycle counts, and medication stock management.
• Assisted with controlled substance inventory procedures and pharmacy compliance requirements.

Pharmacy Technician - Rite Aid Pharmacy

(2015-07 - 2025-01)

• Supported daily pharmacy operations in a fast-paced retail pharmacy.
• Processed and prepared prescriptions while maintaining strict accuracy standards.
• Assisted patients with prescription processing, insurance billing, medication questions, and refill coordination.
• Processed insurance claims, Medicare Part D claims, and prescription adjudications.
• Received, organized, and stocked daily McKesson medication orders.
• Maintained pharmacy inventory by organizing medications alphabetically and rotating stock to ensure older medications were used first.
• Monitored medication expiration dates and removed outdated inventory.
• Conducted inventory control activities, cycle counts, and medication audits.
• Assisted with controlled substance inventory management and compliance procedures.
• Managed medication ordering, returns, and stock organization.

Independent Contractor - DoorDash / Spark Driver

(2026)

• Manage customer deliveries with professionalism, accuracy, and attention to detail.
• Demonstrate excellent communication, time management, and customer service skills.

Nevada pharmacy technician certification