Monique Daniels

I am a highly motivated, accomplished, dynamic and skilled professional candidate seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization.

Administrative Support - El Camino Hospital - Mountain View, CA

(2024-09 - 2026-08)

Worked as an Administrative Support at nursing station

• Registering patient in epic system and also trace view
• Asigned patient to room and made patients chart and wrist band
• Answered inbound calls from patients and other staff members in the hospital
• Transferred calls to desired departments
• Opened cases for on call doctors for emergency surgeries

Administrative Assistant/Legal Secretary - AFC Urgent Care - Newark, CA

(2021-12 - 2024-03)

• Act as the primary point of contact for the department, managing communications and ensuring timely responses
• Coordinate and schedule meetings, appointments, and conferences
• Handle incoming and outgoing correspondence, including emails, letters, and packages
• Help Lawyer with Preparing, Organizing and filling documents on courts E-filing system
• Contacting court clerks for filed stamped copies of documents
• Also work as a billing specialist for the Urgent Care contacting patients and insurance companies in regards to bills and payments
• Worked the front desk scheduling patient appointments. Confirming insurance, calling patients giving test results as well as registering patient to be seen by the doctor

Documentation Specialist/Administrative Assistant - TG Services, LLC - Hayward, CA

(2019-08 - 2021-10)

• Manage departmental phone calls, emails, and in-person queries, directing them to the appropriate person or department when necessary
• Maintain office supplies and equipment, ensuring availability and functionality
• Organize and maintain office filing systems, both electronic and physical
• Ensure all communications are handled promptly, professionally, and with a high level of customer service
• Compose, draft, and edit various documents and correspondence, such as reports, presentations, and memos
• Preparing Attorney documents to be filed at the courthouse as well as emailing documents when closed
• Calling Attorneys if missing case numbers on documents or needed signatures as well as payments

Document Specialist/Legal Service - ONE LEGAL - Oakland, CA

(2015-06 - 2019-07)

• Schedule and coordinate meetings, ensuring all participants are informed of the time, location, and agenda
• Prepare meeting materials, such as agendas, handouts, and presentations, ensuring all necessary documents are available beforehand
• Compose, draft, and edit various documents and correspondence, such as reports, presentations, and memos
• Worked as a court runner filing documents with various courthouses for Attorneys
• Maintain office supplies and equipment, ensuring availability and functionality
• Organize and maintain office filing systems, both electronic and physical
• Paid fees when needed to the clerk of the court
• Create, maintain, and update records and databases, ensuring accuracy and confidentiality
• Gave advice on how to file certain legal documents

Customer Care Associate - E-Loan - Dublin, CA

(2010-03 - 2014-04)

• Manage the department's email inbox, ensuring all emails are read, prioritized, and addressed in a timely manner
• Draft and format professional emails, letters, and memos on behalf of the department
• Sort and distribute incoming mail and packages, ensuring that they reach the correct recipient promptly
• Answering calls both Incoming, as well as returning calls Outbound regarding E-Loan products
• Processed E-Loan Application, while selling additional service. Exceeded expectations monthly
• Responding to email inquires as well

Clerical Assistant - MERRITT COLLEGE - Oakland, CA

(2007-06 - 2009-10)

• Act as the primary point of contact for the department, managing communications and ensuring timely responses
• Coordinate and schedule meetings, appointments, and Conferences for supervisors and staff
• Answered multiple phone lines for staff regarding admission to the school
• Typed, faxed and copied student transcripts if going to another school
• Also distributed mail for fellow co-workers

High school diploma - John C. Fremont Senior High School (1997-06 - 1999-06)