Administrative Support - El Camino Hospital - Mountain View, CA
(2024-09 - 2026-08)
Worked as an Administrative Support at nursing station
- Registering patient in epic system and also trace view
- Asigned patient to room and made patients chart and wrist band
- Answered inbound calls from patients and other staff members in the hospital
- Transferred calls to desired departments
- Opened cases for on call doctors for emergency surgeries
Administrative Assistant/Legal Secretary - AFC Urgent Care - Newark, CA
(2021-12 - 2024-03)
- Act as the primary point of contact for the department, managing communications and ensuring timely responses
- Coordinate and schedule meetings, appointments, and conferences
- Handle incoming and outgoing correspondence, including emails, letters, and packages
- Help Lawyer with Preparing, Organizing and filling documents on courts E-filing system
- Contacting court clerks for filed stamped copies of documents
- Also work as a billing specialist for the Urgent Care contacting patients and insurance companies in regards to bills and payments
- Worked the front desk scheduling patient appointments. Confirming insurance, calling patients giving test results as well as registering patient to be seen by the doctor
Documentation Specialist/Administrative Assistant - TG Services, LLC - Hayward, CA
(2019-08 - 2021-10)
- Manage departmental phone calls, emails, and in-person queries, directing them to the appropriate person or department when necessary
- Maintain office supplies and equipment, ensuring availability and functionality
- Organize and maintain office filing systems, both electronic and physical
- Ensure all communications are handled promptly, professionally, and with a high level of customer service
- Compose, draft, and edit various documents and correspondence, such as reports, presentations, and memos
- Preparing Attorney documents to be filed at the courthouse as well as emailing documents when closed
- Calling Attorneys if missing case numbers on documents or needed signatures as well as payments
Document Specialist/Legal Service - ONE LEGAL - Oakland, CA
(2015-06 - 2019-07)
- Schedule and coordinate meetings, ensuring all participants are informed of the time, location, and agenda
- Prepare meeting materials, such as agendas, handouts, and presentations, ensuring all necessary documents are available beforehand
- Compose, draft, and edit various documents and correspondence, such as reports, presentations, and memos
- Worked as a court runner filing documents with various courthouses for Attorneys
- Maintain office supplies and equipment, ensuring availability and functionality
- Organize and maintain office filing systems, both electronic and physical
- Paid fees when needed to the clerk of the court
- Create, maintain, and update records and databases, ensuring accuracy and confidentiality
- Gave advice on how to file certain legal documents
Customer Care Associate - E-Loan - Dublin, CA
(2010-03 - 2014-04)
- Manage the department's email inbox, ensuring all emails are read, prioritized, and addressed in a timely manner
- Draft and format professional emails, letters, and memos on behalf of the department
- Sort and distribute incoming mail and packages, ensuring that they reach the correct recipient promptly
- Answering calls both Incoming, as well as returning calls Outbound regarding E-Loan products
- Processed E-Loan Application, while selling additional service. Exceeded expectations monthly
- Responding to email inquires as well
Clerical Assistant - MERRITT COLLEGE - Oakland, CA
(2007-06 - 2009-10)
- Act as the primary point of contact for the department, managing communications and ensuring timely responses
- Coordinate and schedule meetings, appointments, and Conferences for supervisors and staff
- Answered multiple phone lines for staff regarding admission to the school
- Typed, faxed and copied student transcripts if going to another school
- Also distributed mail for fellow co-workers
