Kimberly Turley

Skilled restaurant manager and communicator with excellent problem-solving skills. Highly driven leader who consistently fosters team building and customer satisfaction.

Food and Beverage Shift Manager at Dukes Chophouse at Rivers Casino (2021-01 – 2026-01)

• Prioritized prompt, professional, and courteous service to ensure maximum satisfaction for all guests, upholding Rivers Casino's core values of fun, integrity, respect, service, and teamwork
• Managed 20-person team and maintained proper staffing for forecasted restaurant volume while staying within allotted labor allowance
• Planned private dinner functions for dignitaries, business leaders, and high-tiered casino players
• Collaborated with workers' union to maintain workplace equality and promote opportunity
• Enforced departmental performance standards
• Ordered and maintained proper inventory to ensure smooth restaurant operations

Shift Manager/Certified Trainer/Bartender/Server at Ninety Nine Restaurant and Pub (2010-01 – 2021-01)

• Provided excellent customer service and embodied Ninety Nine's mission of delivering exceptional dining experiences with great value while promoting customer well-being and satisfaction
• Managed 40-person team and oversaw banking, inventory, and general operations
• Developed and implemented training programs for employees and incoming managers

General Manager/Manager at Mexican Radio (2017-01 – 2018-01)

Assistant Manager/Shift Supervisor/Bartender at Uno Chicago Grill (1993-01 – 2010-01)

Business Administration/Political Science – State University of New York at Albany

Liberal Arts/Science and Humanities/Social Science – Hudson Valley Community College