Receptionist / Front Office Supervisor - DoD Army VTF - Twentynine Palms, CA
(2022-02)
- Assist clients and their pets at check in.
- Register new clients in computer system.
- Create and maintain daily client schedule of appointments.
- Assist clients with prescription refills and over-the-counter medications purchases.
- Collect and process payments.
- Process end-of-day sales and upload them into the financial system.
- Maintain a clean and welcoming environment.
- Answer calls and questions in a timely manner.
- Handle complaints, concerns, and inquiries with dignity and respect to all clients.
- Train and mentor new employees both military and civilian.
Administrative Specialist - USMC-EFMP - Twentynine Palms, CA
(2020-03 - 2022-02)
- Enrollment, assignment and screening of clients.
- Organizes flow operational program process in an office environment.
- Establishes status of actions on numerous projects and program operations.
- Serve on a variety of advisory committees.
- Provides administrative support to Program Manager.
- Reviews and interprets directives and regulations.
- Maintains official files.
- Develops internal policies, procedures and work methods affecting administrative management operations.
- Facilitated methods for automating reports and correspondence.
- Uses a personal computer to transmit correspondence, create reports, databases, spreadsheets, graphics, slide shows and presentations.
- Enforces and trains employees on proper naval correspondence rules and correct grammar, spelling, capitalization and punctuation.
- Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure.
- Provides World Class Customer Service with emphasis on courtesy.
- Takes action to solve problems quickly.
- Adheres to safety regulations and standards.
- Arranges and maintains appointment calendars for staff.
- Establishes suspense dates to collect responses and submits information as required by requests.
- Gathers statistical data; monitoring and reporting on support budgets; assisting in developing financial plans; obligating funds; liquidating travel claims; making arrangements for special events; preparing and conducting briefs; collecting and reviewing section timecards for supervisor's signature; monitoring and distributing personnel paperwork such as selection and recruitment requests, personnel actions, training notices, performance reviews, position descriptions, individual development pla
Program Lead/Training Assistant - USMC-CYP - Twentynine Palms, CA
(2008-09 - 2020-03)
- Established, identified and assessed event goals and intended outcomes.
- Supervised 20 employees.
- Assisted approximately 50 customers each year with childcare requests questions.
- Created and implemented daily, monthly schedule for employees.
- Submitted time for hours worked into People Soft program for employees.
- Trained new team members on various navigational duties, including safety and communication and provided support and mentor.
- Trained Program Assistants on USMC Policies and Procedures which improved overall productivity and efficiency.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned later.
- Identified issues promptly and notified higher-level supervisor immediately regarding potential project delays.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Actively engaged in safety drills by leading others in fire, earthquake and active shooter drills.
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Provided excellent and professional service to ensure customer satisfaction.
- Maintained a high level of professionalism and calmness with all personnel, even in high-stress situations.
- Provided onsite training.
- Worked with children aged 6 weeks–16 years and molded teaching methods to align with age and skill level.
Hospice Home Health Assistant - Visiting Nurse Services - Webster, New York
(2004-08 - 2008-07)
- Maintain accurate records of mental, physical, and medications.
- Give moral and emotional support to patients and family members.
- Give patients the dignity and respect that is deserved during the dying process.
- Moved patients carefully into different positions to promote better body alignment and ensure that they were comfortable.
- Assured those patients maintained their dignity during the most difficult times.
- Measured vital signs, recorded all data gathered and provided treatment assistance to nurses.
- Emotionally supported grieving families by offering a listening ear, compassion and kindness.
- Aided, which included bathing, grooming and dressing terminally ill patients.
- Administered medications and assisted in diagnostic testing for HIV-positive patients.
- Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.
- Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
- Oversaw implementation of patient management plans.
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
- Communicated extensively with patients to aid, support and instructions.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
- Developed and implemented successful patient care plans.
Receptionist / Resident Care Aide - Bayside Senior Living - Webster, New York
(2003-05 - 2004-09)
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Provided information to callers and drafted office emails.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Represented office personnel and company brand in regular client correspondence.
- Answered and directed incoming calls using multi-line telephone system.
Special Education Teacher's Aide - Webster Central School District - Webster, New York
(2000-01 - 2003-10)
- Observed student behaviors and utilized success intervention techniques to correct problems.
- Assisted classroom teachers with accomplishing instructional goals by mentoring students, leading activities and implementing lesson plans.
- Provided continuous support by accompanying students throughout the day.
- Received high remarks for creativity of teaching and instructional techniques from students and faculty.
- Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
- Provided feedback on individual actions, behaviors and verbal responses.
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
- Designed compelling lesson plans focused on literature and writing learning goals for all level classes.
- Developed lesson plans to teach course materials according to schedule.
- Developed interesting course plans to meet academic, intellectual and social needs of students.
