Elizabeth Milot

Dedicated and detail-oriented Customer Service specialist with over 18 years of human relations experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control.

Receptionist / Front Office Supervisor - DoD Army VTF - Twentynine Palms, CA

(2022-02)

• Assist clients and their pets at check in.
• Register new clients in computer system.
• Create and maintain daily client schedule of appointments.
• Assist clients with prescription refills and over-the-counter medications purchases.
• Collect and process payments.
• Process end-of-day sales and upload them into the financial system.
• Maintain a clean and welcoming environment.
• Answer calls and questions in a timely manner.
• Handle complaints, concerns, and inquiries with dignity and respect to all clients.
• Train and mentor new employees both military and civilian.

Administrative Specialist - USMC-EFMP - Twentynine Palms, CA

(2020-03 - 2022-02)

• Enrollment, assignment and screening of clients.
• Organizes flow operational program process in an office environment.
• Establishes status of actions on numerous projects and program operations.
• Serve on a variety of advisory committees.
• Provides administrative support to Program Manager.
• Reviews and interprets directives and regulations.
• Maintains official files.
• Develops internal policies, procedures and work methods affecting administrative management operations.
• Facilitated methods for automating reports and correspondence.
• Uses a personal computer to transmit correspondence, create reports, databases, spreadsheets, graphics, slide shows and presentations.
• Enforces and trains employees on proper naval correspondence rules and correct grammar, spelling, capitalization and punctuation.
• Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure.
• Provides World Class Customer Service with emphasis on courtesy.
• Takes action to solve problems quickly.
• Adheres to safety regulations and standards.
• Arranges and maintains appointment calendars for staff.
• Establishes suspense dates to collect responses and submits information as required by requests.
• Gathers statistical data; monitoring and reporting on support budgets; assisting in developing financial plans; obligating funds; liquidating travel claims; making arrangements for special events; preparing and conducting briefs; collecting and reviewing section timecards for supervisor's signature; monitoring and distributing personnel paperwork such as selection and recruitment requests, personnel actions, training notices, performance reviews, position descriptions, individual development pla

Program Lead/Training Assistant - USMC-CYP - Twentynine Palms, CA

(2008-09 - 2020-03)

• Established, identified and assessed event goals and intended outcomes.
• Supervised 20 employees.
• Assisted approximately 50 customers each year with childcare requests questions.
• Created and implemented daily, monthly schedule for employees.
• Submitted time for hours worked into People Soft program for employees.
• Trained new team members on various navigational duties, including safety and communication and provided support and mentor.
• Trained Program Assistants on USMC Policies and Procedures which improved overall productivity and efficiency.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned later.
• Identified issues promptly and notified higher-level supervisor immediately regarding potential project delays.
• Planned, organized, facilitated and promoted diverse recreational programs.
• Actively engaged in safety drills by leading others in fire, earthquake and active shooter drills.
• Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
• Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
• Provided excellent and professional service to ensure customer satisfaction.
• Maintained a high level of professionalism and calmness with all personnel, even in high-stress situations.
• Provided onsite training.
• Worked with children aged 6 weeks–16 years and molded teaching methods to align with age and skill level.

Hospice Home Health Assistant - Visiting Nurse Services - Webster, New York

(2004-08 - 2008-07)

• Maintain accurate records of mental, physical, and medications.
• Give moral and emotional support to patients and family members.
• Give patients the dignity and respect that is deserved during the dying process.
• Moved patients carefully into different positions to promote better body alignment and ensure that they were comfortable.
• Assured those patients maintained their dignity during the most difficult times.
• Measured vital signs, recorded all data gathered and provided treatment assistance to nurses.
• Emotionally supported grieving families by offering a listening ear, compassion and kindness.
• Aided, which included bathing, grooming and dressing terminally ill patients.
• Administered medications and assisted in diagnostic testing for HIV-positive patients.
• Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.
• Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
• Oversaw implementation of patient management plans.
• Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
• Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
• Communicated extensively with patients to aid, support and instructions.
• Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
• Developed and implemented successful patient care plans.

Receptionist / Resident Care Aide - Bayside Senior Living - Webster, New York

(2003-05 - 2004-09)

• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Provided information to callers and drafted office emails.
• Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Prepared, compiled and filed documents as well as reports presented to various parties.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
• Represented office personnel and company brand in regular client correspondence.
• Answered and directed incoming calls using multi-line telephone system.

Special Education Teacher's Aide - Webster Central School District - Webster, New York

(2000-01 - 2003-10)

• Observed student behaviors and utilized success intervention techniques to correct problems.
• Assisted classroom teachers with accomplishing instructional goals by mentoring students, leading activities and implementing lesson plans.
• Provided continuous support by accompanying students throughout the day.
• Received high remarks for creativity of teaching and instructional techniques from students and faculty.
• Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
• Provided feedback on individual actions, behaviors and verbal responses.
• Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
• Designed compelling lesson plans focused on literature and writing learning goals for all level classes.
• Developed lesson plans to teach course materials according to schedule.
• Developed interesting course plans to meet academic, intellectual and social needs of students.