Monique Gillis

Phlebotomy technician trained through Fayetteville Technical Community College (FTCC) with hands-on experience in hospital, outpatient, primary care, and laboratory environments. Completed 105+ supervised clinical hours, 136 venipuncture sticks, 13 capillary finger sticks, and 15 hours of hands-on laboratory processing training at Cape Fear Valley Hospital. Skilled in patient identification, order of draw, tube selection, specimen labeling, specimen processing, centrifugation, transport, infection control, and maintaining patient comfort and specimen integrity.

Additional strengths include medical terminology, psychology knowledge, and American Heart Association CPR certification.

Phlebotomy Clinical Rotations - Fayetteville Technical Community College (FTCC) - Fayetteville, NC

(2026 - 2026)

• Completed 105+ hours of supervised clinical training across hospital, primary care, outpatient clinic, and laboratory environments.
• Performed 136 venipuncture sticks and 13 capillary finger sticks while developing speed, accuracy, vein-selection skills, and patient confidence.
• Followed patient-identification, order-of-draw, tube-selection, specimen-labeling, safety, and infection-control procedures.

Clinical Rotation - Phlebotomy & Laboratory Processing - Cape Fear Valley Hospital - Fayetteville, NC

(2026 - 2026)

• Performed supervised venipuncture and applied correct patient identification, tube selection, order of draw, labeling, and post-draw care.
• Completed 15 hours of hands-on laboratory processing training in a hospital environment.
• Processed and prepared specimens for testing, verified specimen information, organized tubes, used centrifugation principles, and maintained specimen integrity.
• Worked within fast-paced hospital workflows while following HIPAA, laboratory safety, and infection-control standards.

Clinical Rotation - Laboratory / Specimen Workflow - Hoke Hospital - Hoke County, NC

(2026 - 2026)

• Prepared and organized blood tubes for laboratory processing and verified specimen information before the next phase of testing.
• Practiced proper specimen handling, processing workflow, infection control, and laboratory safety procedures.
• Gained exposure to the path specimens take from collection through preparation for analysis.

Clinical Rotation - Outpatient Phlebotomy - Cape Fear Valley Primary Care - John Smith - Fayetteville, NC

(2026 - 2026)

• Performed supervised venipuncture and specimen collection in an outpatient primary-care setting.
• Verified patient identity, prepared and labeled laboratory specimens, and followed infection-control procedures.
• Communicated with patients before and during collection to support comfort and cooperation.

Clinical Rotation - Outpatient Phlebotomy - Stedman Medical Care - Stedman, NC

(2026 - 2026)

• Performed supervised blood draws, assisted with patient preparation, and followed the correct order of draw.
• Applied specimen-labeling, handling, infection-control, and patient-care procedures in a clinic setting.
• Practiced efficient collection while maintaining accuracy and professional communication.

Clinical Rotation - Primary Care Phlebotomy - Cape Fear Primary Care - Fayetteville area, NC

(2026 - 2026)

• Performed supervised blood collection and selected appropriate veins, collection devices, and tubes.
• Prepared specimens for laboratory processing and maintained an organized collection area.
• Worked alongside healthcare staff in a patient-centered clinical environment.

Skills Laboratory - FTCC - Fayetteville, NC

(2026 - 2026)

• Practiced venipuncture, capillary collection, order of draw, tube/additive identification, specimen labeling, equipment setup, and sharps disposal.
• Completed 13 capillary finger sticks and strengthened blood-collection technique before and during clinical placement.

Customer Service Representative - J&S Pro Cleaners - Fayetteville, NC

(2025)

• Provide professional customer service, answer questions, process transactions, maintain accurate records, and handle multiple responsibilities in a fast-paced environment.
• Demonstrate reliability, organization, professional communication, problem solving, and attention to detail - skills directly transferable to patient-facing healthcare work.

Team Member / Customer Service - Domino's

(2020 - 2023)

• Provided customer service, processed orders and payments, followed sanitation standards, and worked efficiently during high-volume periods.
• Built teamwork, time-management, accuracy, and service skills in a fast-paced setting.

Phlebotomy Program - Phlebotomy - Fayetteville Technical Community College (FTCC) (2026 - 2026)

Medical Office Administration - Medical Billing, Coding & Auditing - Fayetteville Technical Community College (FTCC)

High School Diploma - Massey Hill Classical High School (2021)