Monique Muhammad

Certified Administrative Professional (CAP). I bridge high-level executive support with organization, empathy, and a heart for service. My work brings clarity and structure to fast-moving environments, from managing Board governance to serving as a dedicated partner to C-Suite leaders. A systems-oriented connector committed to excellence, I thrive where teamwork, integrity, and values-driven culture are North Stars.

Senior Manager, Operations, Engagement Team - Opportunity@Work - Remote

(2026-02)

Promoted internally from Senior Executive Assistant for surpassing goals and for excellence in support of O@W's mission, vision, and culture.

• Executive partnership. Serve as proactive operations partner to the Chief Engagement Officer — managing priorities, anticipating needs, and bringing structure to a complex, fast-moving portfolio. Provide strategic calendar and priority management that reflects organizational goals, sequencing, and tradeoffs rather than logistics alone.
• External representation. Represent the Engagement team externally with partners, funders, collaborators, and senior stakeholders; draft and manage external communications for Engagement initiatives in the organizational voice, in close partnership with the Chief Engagement Officer.
• Team operating systems. Own and continuously improve the Engagement team's internal operating systems — documentation, shared drives, Confluence spaces, templates, and workflows; set the norms for how the team collaborates, communicates, and manages work asynchronously.
• Meeting design. Design, manage, and facilitate team meetings so they are well-structured and outcomes-driven.
• Project and initiative management. Lead special initiatives on behalf of the Chief Engagement Officer as project manager across internal and external partners, managing timelines, deliverables, logistics, and communications for priority projects, convenings, and events.
• Board and governance. Support the Chief Engagement Officer in their role as Board Secretary across Board governance — board recruitment/onboarding, meeting preparation, materials coordination, and communication, ensuring Board workflows are organized, timely, and aligned with organizational standards.
• Scope beyond the role. Concurrently support the Vice President of Resource Mobilization and the Senior Director of Marketing; own external scheduling, invoice and budget tracking, asset management, and business card ordering; provide administrative coverage across 5 business units as organizational needs shift.

Senior Executive Assistant, Engagement Team - Opportunity@Work - Remote

(2024-01 - 2026-02)

Provided executive support to the Chief Engagement Officer and the Engagement team, building the operational foundation that led to promotion into the Senior Manager, Operations role.

• Engagement Team Restructuring & EOY Rollout: Co-designed and implemented a streamlined meeting and collaboration framework for the Engagement Team based on cross-team discovery interviews; co-hosted the EOY celebration to launch the new operating model.

Executive Assistant - Opportunity@Work - Remote

(2021-11 - 2024-01)

• Team Culture & Norms Facilitation: Researched best practices and facilitated workshops to establish formal team norms for both the Marketing and Administrative support teams, fostering inclusive and aligned working environments.
• Operational Process Improvement: Streamlined organizational processes by creating centralized Confluence guides and workflows for Marketing asset management, business card ordering, and Marketing invoice tracking.

AI-Enabled Operations - Opportunity@Work - Remote

• AI-Powered Daily Briefings: Deployed automated morning briefings to synthesize organizational priorities, reducing manual coordination and ensuring team alignment.
• Automated Meeting Intelligence: Developed a weekly AI-driven external meeting dashboard that proactively surfaces critical data for high-stakes executive engagements.
• Board Communication Strategy: Transitioned board reporting to a predictable, AI-enabled cadence; currently scoping an interactive "living" brief with real-time metrics to streamline director engagement and decision-making.

Administrative Officer to the Dean - Howard University, College of Nursing and Allied Health Sciences (CNAHS) - Washington, DC

(2020-08 - 2022-02)

• Managed the Dean's complex calendar and meeting coordination; served as the primary point of contact for the Office of the Provost, Admissions, Financial Aid, and Human Resources.
• Leveraged critical thinking to address issues on behalf of faculty, staff, and students, ensuring accurate tracking and resolution of grievances.
• Directed electronic processing for new faculty hires and reappointments in coordination with the Office of the Provost; monitored workstream progress.

Administrative Coordinator - Howard University, College of Nursing and Allied Health Sciences (CNAHS) - Washington, DC

(2020-04 - 2020-08)

Operations Associate - LIFT, Inc. - Washington, DC

(2018-08 - 2020-04)

• Supported the Executive Director with scheduling, board relations, and administrative deliverables; facilitated pipeline development through management of weekly meetings and Salesforce records.
• Served as the primary relationship manager for partnerships with the United Way of the National Capital Area and Urban Alliance DC mentor program.
• Led daily operations for the National Headquarters and regional teams, including supply chain management, front desk operations, event logistics, and emergency preparedness.

Volunteer Coordinator - Unique Residential Care Center - Washington, DC

(2016-06 - 2018-08)

• Achieved over $150K in labor cost savings through effective volunteer recruitment and retention strategies.
• Developed a formal volunteer orientation program and handbook.
• Partnered with the CIO to design Volunteer Services dashboards in Google Analytics, tracking and reporting data for Executive leadership.
• Received the 2018 Service Excellence Award for department innovation, securing over $20K in donated goods and funds and establishing 54 new community partnerships.