Katherine Riley

My passions are workplace harmony and organization. I am diligent, detail-oriented, and am driven to give my best. I'm proud to say I exceeded expectations in employee evaluations.

Freelance Writer at Freelance (2024-11 – Present)

• Author original fiction on a commission basis, calculating cost of labor, returning work in a timely manner.

Therapy Registration Coordinator at OrthoVirginia (2023-07 – 2024-11)

• Coordinated ever-changing schedules for 23 therapists and negotiated available time slots with patients.
• Handled patient problems to the best of my ability before referring them to therapists.
• Explained insurance benefits to patients in simple language.

Front Desk Position at Physical Therapy Services of West Michigan (2021-10 – 2023-06)

Served as the go-to person for the practice; created and organized patient records, supervised exercises, and managed the front desk.

• Verified insurance benefits and clearly interpreted them for patients.
• Handled collection calls on overdue payments with discretion.

Program Assistant at Bert Goens Learning Center (2019-11 – 2020-02)

• Helped nonverbal students communicate using visual aids and computer equipment based on individual needs.
• Structured activities for the children and helped them regulate disruptive emotions.

Cashier at Family Fare (2017-08 – 2019-10)

Sole cashier for a small neighborhood grocery that competed with Walmart.

• Managed long checkout lines and assisted customers with questions, concerns, and complaints.

B.S. in Psychology – Western Michigan University (2019-05)

Associate of Science in Social Work – Kalamazoo Valley Community College (2016-12)