Mrs. Chandler

Expert in Human Services/ Education field and possess a diverse background in program trends, and other decision-making. I have more than 27 years and the ability to lead seamless implementations of new programs. I am results-oriented, dependable, professional, and experienced in program and policy implementation. Excels in a fast-paced environment, with supervisory and management skills. Works well independently and part of a team.

Outreach Director at Johns Hopkins School of Medicine (2019-01 – Present)

• Plans, develops and implement programs related to thoracic malignancies internal and external related to patient navigation
• Community outreach and support to improve lung cancer programs thru early detection
• Ensure that patients transition thru continuum of breast cancer care from newly diagnosed thru long term survivorship
• Case Management, Oversee survivorship programs
• Provide reports to medical education team relating to thoracic surgery team
• Plans conferences and survivors' workshops
• Patient data management to identify risk behavior and prevention efforts
• Research analysis around thoracic navigation and survivorship
• prepares summaries, presentations and reports for sponsors
• Marketing and development awareness of lung and cancer prevention
• Develop relationships with community-based organizations, groups, and leaders
• Coordinate community engagement events in collaboration with other community organizations with health and wellness focus

Supervisor at Preservation management (2011-01 – 2019-12)

• Policy Writing Program Development, Family Advocate/Case Management
• Training staff and residents in subsidized housing monthly
• Assist with all entitlement and community-based resources
• Re-certify rental assistance for HOPWA clients by reviewing the housing plan prepared by the case worker, assessing rent reasonableness, assess housing quality standards, and calculate the amount of assistance
• When a HOPWA client moves, the Housing Counselor assists them with identifying safe affordable housing
• Complete all monthly and annual reporting requirements
• Conduct successful interviews with homeowners and renters to establish history and the cause of the default/delinquency
• Provides accurate, relevant, and helpful information to assist customers developing solutions in money management, credit related and housing issues via telephone or in one-on-one consultation
• Explore workout options with the customers through a financial review and monthly budget
• Prepares materials and enroll customers for housing workshops during move ins
• Answer questions about housing services and share program information, attend outside meetings with collaborating agencies

Case Manager Supervisor at The North Baltimore Mental Health (SHEPPARD Pratt) (2007-01 – 2011-12)

• Implements Quality Assurance protocols for the Living at Home waiver program consistent with the Federal program's quality plan
• Research, contract development, implement and monitor quality assurance policies, procedures, goals, objectives and training modules to ensure overall program compliance with Federal and State guidelines and grant writing
• Prepare and provide Quality Assurance Monthly Reports
• Prepare waiver programs for Administering State Agency Quality reviews and annual reports
• Monitor and evaluate ASA reviews, data and response timeliness through data
• Develop administrative processes and resolve conflict resolution

Quality Assurance Supervisor at The Dept. Human Resources (1983-01 – 2007-12)

• Establish, monitor and report on the achievement of program goals
• Revise legislation for client rights and advocacy
• Represent the office in a liaison capacity with officials from MDOA, DHMH and MDOD concerning quality activities
• Research best practices and maintain current knowledge of applicable State and Federal laws
• Supervise, determine and assign administrative state reviews to program staff
• Participate in services planning and delivery provider capacity safeguards, Budget Management and oversight
• Generate reports regarding Title IV-E activity to Federal Funding Specialist within the 24 local departments and department of Juvenile Justice
• Strategic planning and develop operating procedures
• Training Staff on QA reviews and program performance measures

Site Manager at Community College of Baltimore County (2011-01 – Present)

• Teach and/or tutor ALL aspects of classes, including writing, math, reading, social studies, and science, technology, and workforce skills
• Utilize a variety of effective teaching strategies to engage and motivate adult learners, addressing diverse learning modalities, abilities, needs & interests through differentiated instruction
• Uses Google classroom or another digital platform to provide course/supplemental materials and communicate with students using course announcements, discussion boards and/or collaborate sessions
• Develop and submit contextualized lesson plans for all classes, each quarter, to include the College and Career Readiness Standards (CCRS), TABE Competencies and GED
• Perform effectively in the learning environment by being prepared, maintaining discipline, and engaging students in the learning process

B.S. in Social Work – Morgan State University (1988-05)