Data Center Operations Technician at AWS (2025-03 – Present)
Part of the team that runs day to day data center operations in one of AWS's machine learning data centers.
- Break fix on machine learning Hosts/servers with hardware and Network issues to restore capacity of available servers to AWS cloud within surface level agreements.
- On Call Responsibilities to Respond to high severity Network, power and server related issues that can cause large scale events like outages.
- Deploying New Network equipment to the network that supports the servers.
- Train new employees that are in the work-based training in form of shadowing.
- Troubleshooting identifying and fixing Power related issues.
System Support Specialist 1 at USIC (2024-11 – 2025-02)
IT support and system administration across multiple platforms.
- Microsoft 365 administration
- Part of a team doing the rollout of Locate 360 app to field technicians moving from ticketpro
- Locate 360 support and troubleshooting when issues and incidents arise
- Ticketpro app support, troubleshooting and phasing out.
- Azure single sign on Password Resetting and password policy enforcement.
- Onsite and remote Computer issues troubleshooting
- WIFI/cellular installation and troubleshooting
Device Processing Associate at GXO/VERIZON (2023-09 – 2024-03)
Device processing and refurbishment for Verizon.
- Received phones, computers, and tablets traded in by Verizon customers
- Factory resetting of phones and tablets to be sold as used devices
- Triage devices with defects
Computer technician at Shyam general merchants ltd (2019-11 – 2021-09)
IT support and infrastructure management for office environment.
- Part of the IT team that implemented active directory on all office computers
- Helped Implementing a password policy which reduced password recovery time by 20%
- Setup fingerprint lock/unlock for the office restricted area
- Setup Tally accounting software for the accounting department
- Helped setting up a network attached storage in windows server 2016
- Processed daily troubleshooting tickets from office staff
Helpdesk technician at Bugema University (2017-02 – 2018-02)
IT support and infrastructure management for university environment.
- Managed a computer lab of 50 work stations running windows 10 pro
- Implemented an access management system with Microsoft identity manager (MIM), active directory domain controller, group policies and security groups in windows server 2012 which cut onboarding time for new students down to 50%
- Deployed learning and collaboration tool called Lanskool which increased control of instructors on the classroom and increased collaboration among students.
- Processed tickets about changing/resetting passwords and vulnerability scanning
- Provided technical support to teachers and students during IT labs and practical exams.
