Myron Tory

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Alarm Monitoring Dispatcher III - Securitas Technology - Charlotte, North Carolina

(2023-11)

• Managed the intake and categorization of incoming monitoring alerts, ensuring that all incidents were promptly logged and prioritized.
• Coordinated with technical support and engineering teams to resolve critical incidents, reducing downtime by 20%.
• Ensured proper escalation of high-priority incidents and communicated resolution updates to internal teams and clients.
• Contacting Police if anything is observed or reported suspicious.

Credit Card Specialist - TD Bank Call center - Greenville South Carolina

(2022-08 - 2024-10)

• Assist Customers by handling 50 plus calls a day, giving detailed, Personalized friendly service to ensure customer retention and satisfaction.
• Proficient in video conferencing platforms such as Zoom, Hangouts and Skype, able to communicate with customers across a variety of channels.
• Memorized all company products and services to be able to answer customer questions quickly and efficiently.

MACHINE OPERATOR - Sealed Air Medical Plant - Duncan South Carolina

(2021-09 - 2023-10)

Doing Various jobs throughout the plant which include

• Running the slitter, working in extrusion, and logging in Data and formulas using SAP functions

FORKLIFT OPERATOR / MATERIAL HANDLER - BMW Manufacturing Plant - Spartanburg South Carolina

(2012-06 - 2021-09)

• Loading and unloading trucks utilizing a forklift operator. Transporting various parts to the assembly line in a timely manner while complying with all safety regulations.

High School Diploma - DAVID W. Butler High School (2001)