Nafeesa Brown

Reliable, service-focused professional with an unwavering commitment to increasing patient service and solving complex issues. Adept at working in prestigious and diverse healthcare settings, creating positive rapport with patients, families, and staff. Seeking a position to provide quality care and service to patients ensuring their physical and emotional well-being at all times.

Scheduling Specialist - Temple Health - Philadelphia, PA

(2024-09)

• Schedule surgeries and procedures within required timeframes and arrange all necessary pre-operative and post-operative appointments.
• Track and obtain medical clearances and pre-surgical testing for scheduled surgeries and procedures.
• Enter scheduling notes, special instructions, and updates in the EHR system while maintaining accurate patient information.
• Provide ongoing communication with patients regarding pre-certification, authorization, financial counseling, scheduling, and clinical instructions required for surgery or procedures.
• Communicate with patients and clinical staff regarding testing requirements, scheduled arrival times, cancellations, follow-up appointments, and other relevant procedure details.

Patient Service Associate - Temple Health - Philadelphia, PA

(2022-06 - 2024-09)

• Utilized Epic to check patients in and out, schedule and coordinate patient appointments, and complete point-of-service activities while maintaining accurate patient information.
• Obtained insurance pre-certifications and pre-authorizations for medical procedures, ensuring required approvals are completed prior to scheduled services.
• Verified patient demographics and insurance information, ensuring accurate registration and documentation within the electronic health record (EHR).
• Maintained compliance with HIPAA privacy and security requirements and applicable federal, state, and organizational regulatory standards to protect confidential patient information.

Medical Administrative Assistant - Atrium Health - Charlotte, NC

(2020-03 - 2022-06)

• Managed front-desk operations, answered high-volume phone calls, responded to inquiries, and directed patients and visitors to appropriate staff.
• Received, reviewed, and processed incoming referrals and documentation, ensuring required information is complete and routed to the appropriate department or provider.
• Supported daily office operations by coordinating administrative tasks, organizing workflow, and completing tasks in a timely and efficient manner.
• Communicated with patients, families, referral sources, and staff to provide information, address requests, and facilitate appropriate follow-up.

Associate in Applied Science (AAS) - Nursing - Delaware County Community College

Medical Assistant Diploma - All-State Career School (2013-06)