Nahoum Ishak

Certified CompTIA Network+ N10-008. Certified CompTIA Security+ SY0-601. AWS Certified Cloud Practitioner DoD SECRET Security Clearance TCP/IP, DHCP, DNS, Active Directory, LDAP, Cisco UCM, Remedy, ServiceNow, Jira, Confluence Microsoft Azure/Entra ID, SCCM, Microsoft Intune, SevOne, Citrix/VMware

Technical Support NOC Tier 3 - SAIC (VITA) - Miami, FL

(2023-09)

• Being part of the Service desk and NOC Team Supporting VSP EOC sites for 24x7 operations
• Utilized SolarWinds and SevOne to monitor Site availability, troubleshoot network related issues
• Opened P1 and P2 tickets with Verizon vendors to resolve network WAN outages in a timely manner
• Logged tickets in ServiceNow for active SD-WAN issues by coordinating time to resolution with vendor

Enterprise Operations Center Systems Support Tech - SAIC (CDHS) - Miami, FL

(2022-09 - 2023-09)

• Utilized Advent Net Application Manager to monitor uptime and availability of Critical Applications
• Monitored CDHS Network Infrastructure using SolarWinds ensuring availability of essential Linux & Windows Servers
• Reported network disruption and failures to Engineers based on priority levels for prompt resolution.
• Monitored and managed the CDHS Network Infrastructure, including Availability of CPU & Memory Usage Activity

Regional Tier 2 IT Support - SAIC (HHS OIG) - Miami, FL

(2022-02 - 2022-09)

• Utilized Service Now Incident Management to work Incidents, Tasks, and Document necessary troubleshooting steps
• Deskside Support for the Staff at HHS Office of Inspector General various regional offices
• Diagnosed and troubleshoot network, software, and hardware using root cause analysis
• Added users to security groups, shared Mailboxes, distribution lists, and applications via Azure and SCCM
• Collaborated with tier I & tier III teams to quickly resolve IT issues and escalated when necessary
• Performed upgrades to network related hardware including routers, switches, UPS in OIG Data Centers

Network/Computer Support Specialist - SAIC (FAA) - Miami, FL

(2019-11 - 2022-02)

• Utilized Remedy ticket system to work Incidents, Workorders, and Tasks.
• Desktop Support for all FAA staff at Miami ARTCC, Air Traffic Supervisors, Managers & Technical Operations
• Utilized Active Directory to manage and maintain user accounts across the FAA Agency
• Adhered to FAA Protocols, Policies, & Operating Procedures through technical Support & thorough documentation
• Provided local/remote support for various technical issues, including software, hardware, & network connectivity

Computer Support Specialist - EUSG - Safe Horizon - New York NY

(2017-03 - 2019-08)

• Performed new hire set-up of PC, Cisco VOIP phones, enroll user to security groups, and shared resources in Active Directory
• Supported Users via phone, remote, walk-ins, and coordinated with colleagues during escalation of tickets
• Resolved connectivity issues on networked devices, printers, VOIP, servers, mapping of network drives, and databases
• Lead and oversaw the deployment and implementation of projects for various programs/departments
• Maintained inventory of IT assets, PCs, laptops, mobile devices, software applications and licenses
• Utilized Active Directory to manage user accounts: grant access rights to various network resources and applications

Bachelor of Science - Computer Science - Brooklyn College, City University of New York (2016-06)