Nalisha Nelson

Healthcare professional with 7+ years of customer service experience and experience as a Pharmacy Technician and Medical Assistant. Skilled in patient advocacy, insurance verification, eClinicalWorks (eCW), EMR documentation, telehealth coordination, quality improvement outreach, remote patient support, HIPAA compliance, and resolving patient billing and insurance concerns. Recognized for compassionate communication, attention to detail, and delivering outstanding patient experiences in fast-paced healthcare settings.

Pharmacy Technician - CVS Pharmacy

(2023-06)

• Process high-volume prescriptions while maintaining HIPAA compliance.
• Resolve insurance and billing issues, verify benefits, and obtain authorizations.
• Educate patients on medications and communicate with providers to resolve issues.
• Provide compassionate service while documenting information accurately.

Medical Assistant - Sun River Health

(2025-08 - 2026-03)

• Supported Podiatry, Nephrology, Pediatrics, OB/GYN, and Family Medicine.
• Used eClinicalWorks (eCW) and EMR systems for chart preparation and documentation.
• Verified insurance, coordinated telehealth visits, completed quality improvement outreach, and supported preventive screenings.
• Performed phlebotomy, EyePACS retinal screenings, EKGs, and point-of-care testing while maintaining HIPAA compliance.

Urology Medical Assistant (Intern) - Progressive Urology

(2025-04 - 2025-06)

• Documented patient histories in EMR.
• Assisted with cystoscopies, catheterizations, bladder ultrasounds, and patient education.
• Maintained accurate records and excellent patient communication.

Customer Service Representative - Stop & Shop

(2018-06 - 2023-04)

• Resolved customer concerns and de-escalated complaints.
• Maintained high customer satisfaction in a fast-paced environment.
• Trained new employees and supported workflow improvements.

Bachelor of Arts - Multidisciplinary Science - Stony Brook University

Medical Assistant Certification - New York Medical Career Training Center