Nancy Cotom

Develop, implement, and maintain the daily aspects of the program effectively. Responsible for crisis intervention and decision making that impacts the overall functioning of the program. Works as the liaison with the on-site Operations and Security Leadership Team.

FAMILIES PROGRAM MANAGER - UNION RESCUE MISSION - LOS ANGELES, 90013

(2022-08)

• Develop, implement, and maintain the daily aspects of the program effectively.
• Responsible for crisis intervention and decision making that impacts the overall functioning of the program.
• Works as the liaison with the on-site Operations and Security Leadership Team.
• Assist with the hiring, training, timecards, and scheduling of direct reports.

SENIOR PROGRAM ADMINISTRATOR - UNION RESCUE MISSION - LOS ANGELES, CA 90013

(2021-07 - 2022-07)

• Assist emergency services leadership with collaborative relationships with outside agencies. Collaborate interdepartmentally with volunteers, GIK, Operations, and IT department.
• Upkeep of daily stats of Emergency services program in addition to submitting quarterly board reports.
• Initiated and developed relationships with community schools and organization

ACCESS CENTER CASE MANAGER-INTERN - SAFE PLACE FOR YOUTH - VENICE, CA 90291

(2021-04 - 2021-12)

• Support Access Center Case Management Team in day to day operations and programing of the Access Center
• Participate in team approach to developing treatment plans, case summaries, and progress reports as needed
• Conduct intakes, assess needs and refer new youth to needed services and programs and create youth driven case plans

FAMILY EMERGENCY SERVICE CASE MANAGER - UNION RESCUE MISSION - LOS ANGELES, CA 90013

(2020-01 - 2021-07)

• Developed a clearly written case management plans for assigned caseloads.
• Conducted intake assessments and established goals and priorities with client.
• Maintain clear communication and documented conversations in regards to client progress.
• Coordinate plan implementation with other staff or agencies

PROGRAM ASSISTANT - UNION RESCUE MISSION - LOS ANGELES, CA 90013

(2019-06 - 2020-01)

• Actively monitoring the guests, ensuring compliance with all program guidelines and expectations.
• Facilitate conflict resolution and intervene to diffuse any potential volatile and/or hostile situations as needed.
• Assist with intake, discharge, and/or orientation processes as requested.

INTERN/CASE MANAGER - UNION RESCUE MISSION - LOS ANGELES, CA 90013

(2019-01 - 2019-05)

• Developed a clearly written case management plans for assigned caseloads.
• Referred residents to essential services such as housing, county benefits, and education.
• Maintain client records and document and submit weekly and monthly-related case management documentation.

BACHELORS - SOCIAL WORK - Taylor University (2015 - 2019)

MASTERS - SOCIAL WORK - Capella University (2020 - 2021)