Nancy De Leon

Customer-focused with 4+ years of experience in retail sales, customer service, and client-facing roles. Skilled at building relationships with customers, identifying their needs, and recommending products that enhance their confidence and satisfaction. Proven ability to exceed sales goals, provide personalized consultations, and create a welcoming shopping experience. Always helping clients to look and feel their best.

Receptionist at Americas Best Eyeglasses & Contacts (2026-04 – Present)

• Scheduled appointments for clients, customers, and other visitors.
• Greeted visitors and directed them to appropriate departments.
• Managed daily operations related to insurance inquiries and ensured timely responses to client requests.
• Handled appointment schedules for office personnel and maintained calendars.
• Processed incoming and outgoing mail and packages efficiently.
• Ensured reception area remained organized and welcoming for guests.
• Managed incoming calls scheduled and confirmed appointments as well leaving voicemails to reschedule.

Sales Associate at Cavender's Boot City (2022-03 – 2026-04)

• Achieved and exceeded sales targets through effective communication and product knowledge.
• Guided customers in product selection, resulting in increased sales and improved customer satisfaction.
• Resolved customer inquiries and issues, fostering a positive shopping experience.
• Maintained a well-organized and visually appealing sales.
• Established personal connections with customers, exceeding customer service expectations.

Cashier/Customer Service at Cavender's Boot City (2021-08 – 2022-03)

• Processed customer transactions, ensuring accuracy and speed at Cavender's Boot City.
• Handled customer inquiries, resolving issues promptly to enhance customer satisfaction.
• Addressed customer complaints professionally, contributing to a positive shopping experience.
• Collaborated with team members to streamline operations, improving overall customer service.
• Promoted store loyalty programs, increasing customer engagement and retention.

High School Diploma – Goose Creek Memorial High School (2019-08 – 2023-05)