Nancy Lion

Dependable, highly organized, and proactive professional with a strong background in healthcare records management, high-volume data entry, and logistics support. Proven track record of handling sensitive documentation with total accuracy, stepping into leadership responsibilities, and ensuring strict compliance within regulated environments. Adept at managing heavy workloads independently while maintaining organizational efficiency.

Medical Records Clerk / Acting Team Lead - Midwest Medical Records Association - Oak Brook, IL

(2022-10 - 2026-05)

• Autonomously managed daily workload processing by opening incoming mail, sorting correspondence, and printing individual work queues completely independently.
• Processed a high volume of health information data entry, accurately entering and fulfilling an average of 80 requests per day from physicians, patients, attorneys, and insurance companies.
• Stepped up to absorb dual responsibilities for the past two years, successfully coordinating daily clerk operations alongside higher-level team lead duties to keep processing workflows seamless.
• Utilized Epic systems extensively to locate, verify, track, and update sensitive electronic medical records and patient charts.
• Maintained strict adherence to HIPAA guidelines and confidentiality metrics, guaranteeing zero data breaches during documentation release.

General Laborer - SURESTAFF - Bolingbrook, IL

(2019 - 2020)

Ty Beanie Baby Warehouse Assignment

• Responsible for preparing stuffed animals for shipping by cleanly putting on specific tags and labels.
• Carefully packed inventory items into plastic bags and sealed them securely for shipping and distribution.
• Checked item quality and matching labels to ensure everything was packaged perfectly and ready to go.
• Provided dependable general labor, inventory management, and operational support at a major shipping facility.

Retail Merchandiser - SAS Retail Services - Western Suburbs, IL

(2016 - 2019)

• Organized merchandise and dynamic pricing labels according to specific planogram requirements to ensure complete corporate store consistency.
• Managed inventory levels carefully by removing misplaced items and stocking new retail products to maintain clean, professional displays.
• Demonstrated strong time management to meet strict setup deadlines while working effectively both independently and alongside regional coworkers.

Cashier / Sales Associate - Walmart - Glen Ellyn, IL

(2014 - 2015)

• Processed secure cash, card, and digital payments, warmly greeted incoming customers, and resolved service issues efficiently.
• Maintained 100% accuracy in balancing, counting, and reconciling primary cash drawers at the start and completion of every shift.

Sales Associate - Anna's Linens - Melrose Park, IL

(2013 - 2014)

• Communicated active sales advertisements and promotional discounts to consumers to drive storefront revenue and customer engagement.
• Assisted customers with locating merchandise, answered product inquiries, and kept displays neat and organized.

High School Diploma - Proviso East High School