Nani B

Detail-oriented and adaptable customer service professional with a strong background in high-volume communication, administrative support, and multitasking. Proven ability to deliver fast, empathetic, and accurate support in fast-paced environments. Adept at written communication, troubleshooting, and utilizing digital tools and platforms to resolve inquiries efficiently. Seeking a remote text chat operator role to provide exceptional digital support and user satisfaction.

Front Office Receptionist / Administrative Assistant - CVS Health / Target - Las Vegas, NV

(2023-01)

• Managed high volumes of incoming customer and client inquiries, addressing questions and resolving issues with a strong focus on satisfaction and efficiency.
• Communicated clearly and professionally with diverse populations, translating complex or frustrating situations into smooth, positive resolutions.
• Utilized internal computer systems, databases, and multi-line communication tools simultaneously to log information and assist patrons.
• Maintained composure and efficiency in fast-paced environments while balancing multiple tasks at once.

Customer Service Associate / Cashier - McDonald's / Five Guys - Las Vegas, NV

(2021-01 - 2023-12)

• Provided direct, front-line customer assistance, greeting patrons, answering questions, and processing transactions accurately.
• Handled fast-paced problem solving on the spot, addressing customer inquiries or special requests with patience and clarity.
• Demonstrated strong reliability, punctuality, and the ability to work independently or as part of a collaborative team in high-pressure settings.

High School Diploma