Natalia Marhefka
Guest Experience / Hospitality / Administrative Support
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About
Bilingual English/Polish guest services and administrative professional experienced in high-volume luxury destinations, including Rockefeller Center and Hudson Yards. Skilled in VIP relations, front desk coordination, issue resolution, and revenue-focused service, with a calm and polished approach in fast-paced environments.
Experience
Hospitality Service Associate at SPS Global (2024-10 – Present)
- Deliver polished, high-touch service to 50+ guests daily in a fast-paced, high-profile environment.
- Support VIP interactions with discretion while coordinating guest flow, scheduling, and front desk operations.
- Resolve concerns quickly, process POS transactions accurately, and drive revenue through premium-experience upselling.
- Maintain service standards during peak events serving hundreds of guests daily.
Guest Experience / Brand Ambassador at Related (2025-06 – 2025-12)
Seasonal
- Represented a luxury brand while assisting high volumes of domestic and international guests.
- Managed ticketing, queue control, and guest flow; increased participation through strategic upselling.
- Resolved guest concerns promptly while protecting brand image and satisfaction.
Front Desk Supervisor at Retro Fitness (2022-08 – 2024-08)
- Supervised front desk operations, trained staff, and managed scheduling, billing inquiries, and membership records.
- Supported promotional campaigns, membership growth, and organized administrative systems.
- Improved daily front desk efficiency through hands-on staff support and training.
Education
Bachelor of Arts in Architectural Technology – CUNY New York City College of Technology
High School Diploma in AutoCAD & Hand Drafting – High School of Art and Design
