Natalie A

I am a very hardworking, dependable, individual. I love new experiences and learning new things, I personally believe it keeps things interesting. I am very detail oriented. I know I don't have much work experience, I've been helping take care of my disabled sister the past few years. Now we have more help, so I am able and eager to work toward my own goals.

Office Assistant at Astle Tax Services (2016-01 – Present)

Mostly seasonal

• Using excel to create spreadsheets, organizing files to improve and speed up workflow
• Sorting receipts and organizing information to be analyzed
• Organizing client information
• Taking down client contact information
• Alphabetic filing
• Preparing folders of the client's copy of their information

Express Cashier at Hollywood Casino (2026-01 – 2026-06)

• Performs typical cashier duties
• Knowing the PennCash system
• Making sure customers have a memorable experience through friendliness and going the extra mile
• Maintaining the counter space and the dining area by stocking, cleaning, emptying trash
• Good cash handling
• TAM Alcohol serving certified
• Knowledge of running a micros Point of Sale system
• Taking food orders accurately and making sure any specifics are noted to the cook
• Filling fountain drinks and maintaining soda machine
• Making sure the right orders were delivered to the correct people

Care Assistant - Stephanie Astle (2023-08 – Present)

• Helped with care of disabled sister
• Helped with assistance of PT exercises
• Helped with daily motility
• Helped assist with medication and pain management as needed
• Provided emotional support as needed

Volunteer Crisis Counselor at Crisis Text Line (2024-09 – Present)

• Completed 30 hours of training and passed an assessment to become a crisis counselor
• Utilizing good contact techniques to communicate with a texter, showing empathy, determining if someone is suicidal, has suicidal ideation, working alone and with supervisors and other volunteers to bring the texter to a better state of mind and come up with a coping plan the person can use after the conversation ends, writing a report after to go into the data base to improve things for all future texters

High School Diploma – Conowingo Christian School (2013-09 – 2017-06)

Certificate in Audio Technology – Cecil College (2025-09)