Natalie Ferriera

Strategic analytics leader who partners across organizations to create shared understanding, strengthen organizational alignment, and drive better business decisions. Passionate about understanding the "why" behind business challenges, translating complexity into actionable insight, and delivering measurable business value through data-driven insight, collaboration, governance, and continuous improvement. 18+ years of experience spanning business intelligence, enterprise risk, operations, finance, and project leadership within global organizations.

Business Analyst – Channel Sales at Ansell (2025-01 – 2026-01)

• Developed and implemented Power BI dashboards providing executive visibility into channel sales performance and strategic business metrics.
• Automated cross-reference processes and reduced processing time by 60% while improving reporting accuracy and operational efficiency.
• Developed strategic business planning templates supporting executive decision-making and performance management.

Risk Management Lead - Global Operations at Dell Technologies (2018-01 – 2024-01)

• Developed and implemented an enterprise risk management framework supporting a multi-billion-dollar global supply chain organization.
• Designed and maintained Key Risk Indicators (KRIs), Risk Registers, Risk Heatmaps, and executive dashboards to monitor risk. Led annual Business Risk and Control Assessments across global operations.
• Collected, analyzed, and interpreted operational and risk data to identify trends, prioritize mitigation efforts, and support executive decision-making. Presented complex risk metrics and business insights to senior leadership through executive governance forums.
• Partnered with cross-functional stakeholders to strengthen governance, improve compliance, and establish sustainable risk management practices across global operations.
• Performed root cause analysis of operational risk events and tracked mitigation planning through completion.
• Served as ISO 9001:2015 Internal Auditor ensuring compliance with global quality standards.

Project Manager – Training and Compliance at Dell Technologies (2014-01 – 2018-01)

• Designed and Launched Monthly Education Series and Customized Training Program to meet individual and organizational upskill needs for team of 750 global employees.
• Developed executive reporting and performance management processes supporting workforce planning, recognition programs, and operational governance.
• Closed Loop Corrective Action Functional Lead.
• Automated performance metrics, improved visibility into operational performance and reduced manual effort.
• Global Operations Engine & Tableau Rollout Project Manager.
• Managed Governance and Analysis of $27M annual unreturned global parts and write-off. Increased recovery by $2.9M year over year.

Business Analyst – Operations and Compliance Controls at Dell Technologies (2013-01 – 2014-01)

• Designed and automated compliance monitoring tools improving operational oversight.
• Improved $11M annual global labor remittance process and reduced processing time by 60%.

Global Customer Success Manager at Dell Technologies (2011-01 – 2013-01)

• Supported 500+ Global Customers, escalations, and training. Implemented and lead All Star Mentorship Program.

Project Manager – Customer Quality Operations at Dell Technologies (2009-01 – 2011-01)

• Managed customer-facing pro-active field replacement quality issues. Negotiated labor contracts, scheduled labor, and logistics.

Business Analyst – Financial and Operational Oversight at Dell Technologies (2007-01 – 2009-01)

• Automated invoice reconciliation processes and reduced processing time by 80%.
• Managed financial analysis for $4M annual labor spend.
• Improved internal audit processes recognized as "Best in Breed."

Accounting Manager – Accounts Payable & Receivable at Sydcor Enterprises (2004-01 – 2006-01)

• Managed financial reporting, cash flow analysis, accruals, fixed assets, and monthly financial statements.
• Automated Accounts Payable approval processes improving financial controls.
• Improved Dun & Bradstreet rating by 20% through financial process improvements.

Bachelor of Arts in Psychology – American Public University