Natalie Powell

Detail-oriented administrative professional with 6+ years of customer service experience and 3+ years supporting high-volume operations, documentation, case management, and client communications. Experienced in coordinating requests, maintaining accurate records, resolving issues, and working across teams in fast-paced environments. Known for strong organization, professionalism, attention to detail, and a customer-focused approach.

Prior Authorization Specialist - Optum Health (UnitedHealthcare) - Inglewood, CA

(2024-01 - 2025-06)

• Managed a high volume of cases while maintaining accurate records and meeting productivity and quality standards.
• Reviewed requests, verified information, and ensured documentation was complete and accurate.
• Coordinated with providers, internal departments, and members to resolve issues and provide timely updates.
• Maintained confidential information and followed company policies and regulatory requirements.
• Prioritized competing requests while meeting deadlines in a fast-paced environment.
• Documented case activity and communicated clearly with multiple stakeholders.

Medical Claims Representative - Network Medical Management - Woodland Hills, CA

(2022-01 - 2023-04)

• Managed customer and provider inquiries related to claims, eligibility, benefits, and account information.
• Processed and documented requests, correspondence, appeals, and case updates with a high level of accuracy.
• Used EZ-CAP, Microsoft Excel, Cisco Jabber, and internal systems to track information and resolve issues.
• Coordinated with internal departments and external providers to facilitate timely resolutions.
• Handled complex customer concerns professionally while maintaining a positive customer experience.

Customer Service Representative - Vons - Inglewood, CA

(2017-08 - 2021-07)

• Provided customer service across multiple departments in a fast-paced retail environment.
• Processed transactions accurately and assisted customers with online orders and account-related questions.
• Responded to customer concerns and resolved issues while maintaining professionalism.
• Supported daily department operations and collaborated with team members to maintain efficient workflows.

High School Diploma - Inglewood High School (2019)