Natalie Powell
Administrative & Operations Professional
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About
Detail-oriented administrative professional with 6+ years of customer service experience and 3+ years supporting high-volume operations, documentation, case management, and client communications. Experienced in coordinating requests, maintaining accurate records, resolving issues, and working across teams in fast-paced environments. Known for strong organization, professionalism, attention to detail, and a customer-focused approach.
Experience
Prior Authorization Specialist - Optum Health (UnitedHealthcare) - Inglewood, CA
(2024-01 - 2025-06)
- Managed a high volume of cases while maintaining accurate records and meeting productivity and quality standards.
- Reviewed requests, verified information, and ensured documentation was complete and accurate.
- Coordinated with providers, internal departments, and members to resolve issues and provide timely updates.
- Maintained confidential information and followed company policies and regulatory requirements.
- Prioritized competing requests while meeting deadlines in a fast-paced environment.
- Documented case activity and communicated clearly with multiple stakeholders.
Medical Claims Representative - Network Medical Management - Woodland Hills, CA
(2022-01 - 2023-04)
- Managed customer and provider inquiries related to claims, eligibility, benefits, and account information.
- Processed and documented requests, correspondence, appeals, and case updates with a high level of accuracy.
- Used EZ-CAP, Microsoft Excel, Cisco Jabber, and internal systems to track information and resolve issues.
- Coordinated with internal departments and external providers to facilitate timely resolutions.
- Handled complex customer concerns professionally while maintaining a positive customer experience.
Customer Service Representative - Vons - Inglewood, CA
(2017-08 - 2021-07)
- Provided customer service across multiple departments in a fast-paced retail environment.
- Processed transactions accurately and assisted customers with online orders and account-related questions.
- Responded to customer concerns and resolved issues while maintaining professionalism.
- Supported daily department operations and collaborated with team members to maintain efficient workflows.
Education
High School Diploma - Inglewood High School (2019)
