Shareese Bennett

Administrative Operations Professional with 10+ years of experience in healthcare, dental, and hospitality environments. Proven success managing high-volume logistics, client relationships, billing operations, compliance programs, and office administration. Recognized for maintaining exceptional accuracy, streamlining workflows, leading teams, and supporting business operations in fast-paced environments.

Administrative Assistant/Operations Coordinator at In-House Dental Studio (2022-01 – Present)

• Manage 700+ dental case shipments monthly throughout the East Coast, maintaining a 99.8% accuracy rate with only approximately 40 shipment errors over four years.
• Serve as the primary contact for 40+ dental offices, fostering strong client relationships and ensuring timely communication and issue resolution.
• Coordinate schedules for 7 laboratory team members and oversee workflow across 6 dental laboratory platforms to support efficient case tracking and production.
• Process patient case documentation, digital scans, prescriptions, and photographs while maintaining strict accuracy standards.
• Manage the complete billing cycle, including invoice creation, account statements, accounts receivable, payment follow-up, and account reconciliation.
• Handle 100+ emails weekly while supporting inventory management, purchasing, and daily laboratory operations.

Head Dental Assistant at Dr. Dental (2013-11 – 2021-05)

• Served as Lead Dental Assistant in a high-volume practice averaging 20+ patients daily.
• Supervised, trained, and mentored 5–10 dental assistants, ensuring adherence to clinical, safety, and operational standards.
• Maintained responsibility for OSHA, HIPAA, and Infection Control compliance, contributing to successful audits and inspections.
• Assisted providers across multiple dental specialties and became a frequently requested assistant due to clinical expertise and patient care excellence.
• Collaborated with dentists on treatment planning, patient education, inventory management, and cost-effective purchasing initiatives.
• Opened and closed the office, maintained patient records, and supported daily clinical and administrative operations.

Night Auditor / Front Desk Agent at Marriott Hotel (2012-04 – 2017-11)

• Managed overnight operations for a 145-room Marriott property, ensuring seamless guest service and operational continuity.
• Performed nightly audits and reconciled room revenue, guest accounts, and restaurant/bistro transactions to ensure financial accuracy.
• Prepared housekeeping boards and coordinated room assignments to support daily operational readiness.
• Managed guest reservations, check-ins, check-outs, billing adjustments, and issue resolution in a fast-paced hospitality environment.

Bachelor's Program – University of Bridgeport (2028-05)