Natalie Riley

Clinical Software/EHR Trainer with 11+ years of experience improving EMR workflows and training clinical staff to reduce documentation time and charting errors. Designed onboarding and room-turn checklists, led vendor testing, and delivered targeted trainings that cut rework and clinic turnaround. Seeks to apply workflow optimization and training design to improve clinical efficiency.

Clinical Workflow Specialist at Renown Health (2025-08 – Present)

• Analyzed EMR workflows and removed redundant steps, cutting documentation time per patient visit.
• Designed onboarding checklist for new clinical staff that standardized charting practices and reduced errors.
• Ran staff interviews to collect workflow pain points and translated feedback into three policy changes.
• Mapped patient flow across clinic areas using value-stream mapping to identify five bottleneck sources.
• Created weekly clinic throughput reports in Excel highlighting delays for operations leadership review.
• Delivered targeted training sessions on EMR order entry that cut charting rework for nurses.
• Piloted a room-turn checklist that shortened turnaround time between patient visits across clinic.
• Coordinated vendor testing for EMR updates and reported compatibility issues to IT for fixes.

Epic Principal Trainer, Radiant at Randstat Inc. (2023-04 – Present)

• Created unique materials to support training programs.
• Delivered robust training courses via classroom and e-learning programs.
• Provided coaching and mentoring to employees.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Trained and mentored new personnel hired to fulfill various roles.
• Analyzed and evaluated training effectiveness and program outcomes.

Epic Principal Trainer, Non - Clinical at Renown Health (2021-05 – 2023-04)

• Delivered support as part of strong training team.
• Learned about groups, intakes, case management and crisis management.
• Helped manage cases and dealt with variety of crisis situations, i.e. downtime policy and procedures, etc.
• Created unique materials to support training programs.
• Led robust Imaging and Diagnostic training courses via classroom and e-learning programs.
• Developed and transitioned E-Lessons into an 'In - Person' class.
• Led team training and implementation of the Baxter Pump upgrades.
• Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
• Managed time efficiently in order to complete all tasks within deadlines.

Senior Application Support Specialist at Community Medical Centers (2015-04 – 2021-05)

• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
• Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
• Installed, configured and provided ongoing configuration management for Nextgen Software custom applications.
• Involved in all testing procedures and wrote test cases and scenarios for development team.
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
• Used Tableau to track, maintain and update 50+ trouble tickets per day.
• Prepared in-depth reports for each project managed and updated documentation as changes occurred.
• Interacted with clients to resolve issues and answer software-related questions.
• Provided training to end users on new and updated systems and software.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Bachelor of Science in Business Management – University of Phoenix (2010-06 – 2014-09)