Samson Fadairo

Results-driven, certified EHR Specialist and EMR Business Analyst with over 7 years of experience configuring, testing, and delivering clinical information systems (CIS) workflow support in acute and ambulatory healthcare environments. Adept at functioning as a Subject Matter Expert (SME) to train physicians, nurses, and clinical support staff on complex EHR functions and standardized clinical workflows. Proven track record in curriculum design, training material development, and providing high-impact Over-the-Shoulder (OTS) support during critical go-lives and sustainment phases.

Exceptionally skilled in Cerner Millennium (the foundation of MHS GENESIS) and Epic systems, combining technical application proficiency with strong change management and stakeholder relationship skills to optimize user adoption and ensure patient safety.

EHR Support Analyst & EMR Business Analyst - FBY Security Services / Healthcare Partnerships

(2019-01 - 2026-04)

• Functioned as an EHR Subject Matter Expert (SME) providing on-site and remote training, coaching, and workflow adoption support to physicians, clinical leaders, and support staff.
• Delivered classroom, virtual, and Over-the-Shoulder (OTS) support during active system implementations, ensuring seamless transition and high user confidence.
• Designed, reviewed, and updated comprehensive EHR Support program content, including Smartools, preference lists, facilitator materials, and tailored user agendas.
• Facilitated dedicated learning sessions to identify and train site Super Users and peer experts, leaving behind a highly sustainable, self-sufficient clinical staff.
• Conducted detailed quality assurance tests and workflow evaluations during dress rehearsals and go-lives, managing user records, security profiles, and compliance standards.
• Collected user evaluation feedback, monitored key performance indicators (KPIs), and updated training repositories to systematically address documented trends and workflow gaps.

EMR Business Analyst - HCI Group

(2017-11 - 2018-12)

• Provided primary support for Epic applications, troubleshooting multi-functional errors and coordinating across integration teams to minimize disruptions to patient care workflows.
• Worked directly with clinical teams and end-users to design custom reports and deliver targeted instructional workflow support based on observed system update impacts.
• Assisted in end-to-end system testing, translating user feedback into actionable system enhancements and communicating findings effectively to technical vendors.

EMR Business Analyst / Cerner Specialist - Leidos Health / Intermountain Healthcare - Provo, Utah

(2016-02 - 2017-10)

• Delivered foundational clinical information systems (CIS) support, managing weekly communications with project teams to review deliverable statuses, shared clinical issues, and user concerns.
• Proficiently utilized and supported Cerner Millennium applications (PowerChart, Patient Access, and Scheduling Management) to align clinical and administrative workflows with regulatory compliance.
• Configured and maintained Cerner registration and scheduling modules while actively troubleshooting technical hurdles and submitting trouble tickets via service desks for prompt resolution.
• Collaborated heavily in a team-oriented environment to prepare training metrics, support onboarding for incoming implementation specialists, and execute change management plans.

Bachelor of Science - Accounting - Medgar Evers College