Natalie Suarez

Operations and Administration professional with 10+ years of experience supporting healthcare and aviation organizations through team leadership, recruitment, workforce planning, and operational coordination. Skilled in employee onboarding, executive reporting, process improvement, and cross-functional collaboration. Recognized for developing training programs, improving operational efficiency, and supporting organizational success.

Operations Manager – Intake Department - Synapse Health - Skokie, IL

(2024-07 - 2026-06)

Directed daily operations for a 120-person domestic and global workforce while ensuring SLA compliance and service excellence.

• Monitored KPIs including AHT, ASA, adherence, quality, hold time, transfer rates, and call performance to improve operational outcomes.
• Recruited, interviewed, onboarded, and trained employees using Greenhouse ATS, strengthening workforce readiness and performance.
• Managed staffing, scheduling, payroll, FMLA administration, and workforce planning across multiple operational teams.
• Led a fax automation initiative that reduced manual processing by 60%, improving efficiency across five business lines and three departments.

Operations Supervisor - Atlanta Airlines Terminal Corporation - Atlanta, GA

(2016-06 - 2024-07)

Supervised 65 employees supporting airport operations, customer service, maintenance, and construction activities.

• Managed approximately 10,000 monthly operational requests involving airline operations, emergency response, maintenance, and facility services.
• Recruited, interviewed, hired, onboarded, and trained employees while developing a department-wide training program still used today.
• Prepared executive reports supporting operational planning, payroll, scheduling, vendor coordination, and leadership decision-making.

Lead Facilities Superintendent - Atlanta Airlines Terminal Corporation - Atlanta, GA

• Trained and mentored 11 employees, providing coaching and leadership during supervisory absences.
• Collaborated with airport stakeholders to improve passenger service and operational efficiency.
• Supported daily airport operations while resolving service issues and coaching team members.
• Assisted with operational planning and department initiatives to support service delivery.

Facilities Superintendent - Atlanta Airlines Terminal Corporation - Atlanta, GA

• Managed airport facility operations while coordinating 10 vendor and contractor relationships.
• Oversaw approximately 770 work orders weekly, ensuring timely completion and quality service.
• Conducted 20 daily inspections and compliance audits to maintain operational and safety standards.

Customer Experience Coordinator - Atlanta Airlines Terminal Corporation - Atlanta, GA

• Assisted 60–80 passengers daily by coordinating service requests and dispatch communications.
• Resolved escalated customer concerns through collaboration with internal departments.
• Maintained operational documentation supporting efficient airport operations.

Georgian Court University

Jackson Liberty High School