Service & Parts Leader - Quaker City Motorsports - Valley Forge, PA
(2025-12)
- Increased monthly service revenue from $40K to $110K (+175%) during off-peak seasons by optimizing pricing, workflow, and upsell strategy
- Lead and manage a 4-technician team, improving productivity, accountability, and service quality
- Streamlined scheduling and operational processes, increasing daily throughput and revenue per job
- Managed end-to-end warranty claims, reducing denials and maximizing reimbursements
Senior Inside Sales Executive - Tekmetric - Remote
(2024-05 - 2025-12)
- Generated over $500K+ in closed pipeline within 12 months
- Achieved 10 qualified meetings per week
- Managed 500 prospects and 200 buying accounts per month
- Utilized Nooks, Salesforce, and SalesLoft for sales processes
- Executed 100+ dials and 30 custom emails per day
- Attained quota of 25 qualified meetings per month
- Assessed fit, budget, and buying intent during lead qualification
Sales Development Representative - DataRails - Remote
(2022-05 - 2024-05)
- Generated $1M in pipeline for new business
- Secured 15+ qualified meetings weekly
- Completed 150+ calls and 450+ emails per week
- Booked enterprise accounts including Microsoft and McLaren through personalized outreach
- Engaged in 4000+ phone conversations with SMB finance professionals, including C-suite executives
- Utilized Salesforce, Salesloft, LinkedIn, ZoomInfo, and Chili Piper for strategic prospecting
Operations Manager – Parts & Service - Ducati Tampa Bay - Tampa, FL
(2020-04 - 2022-05)
- Created a brand new parts department, increasing revenue by $60K/month through upselling
- Managed parts inventory and vendor relationships, saving $200,000 annually in procurement costs
- Introduced eBay/e-commerce channel, generating an additional $200K in annual revenue
- Directed daily service operations, managing a team of 5 technicians for efficiency
- Implemented a cycle-counting process, improving inventory accuracy by 30%
- Developed new reporting systems, improving forecasting and reducing obsolete inventory
- Oversaw CDK POS system implementation and conducted training sessions
Sales Manager - SoundWaves - Parsippany, NJ -> Remote
(2015-08 - 2022-05)
- Closed $1M+ in annual B2C sales revenue with tailored audio solutions
- Launched and scaled an eBay store, contributing $350K+ in annual revenue
- Consistently exceeded monthly sales targets via outreach and client referrals
- Built long-term client relationships that drove repeat sales
- Delivered impactful product demonstrations aligned with customer needs
- Negotiated vendor agreements for competitive pricing
- Produced social media marketing campaigns to generate leads
- Led and mentored a sales team to improve closing ratios
Operations Manager – Parts & Service - Eurosports - Coopersburg, PA
(2010-03 - 2015-08)
- Oversaw operations of the parts and accessories department with 10,000+ SKUs
- Implemented cycle-counting procedures improved inventory accuracy by 30%
- Negotiated vendor contracts to streamline purchasing and cut costs
- Launched an e-commerce channel generating $250K+ in additional annual revenue
- Collaborated with service advisors to enhance parts ordering, reducing service turnaround time
- Trained parts associates, improving upsell performance and customer satisfaction
- Managed warranty claims and returns processing to minimize losses
