Natasia Williams

Motivated and results-driven professional with expertise in customer service and sales. Skilled at streamlining processes, enhancing team collaboration, and delivering high-quality outcomes. Dedicated to contributing to organizational growth through hard work, reliability, and a solutions-focused approach.

Amusement Ride Operator - Funland - Rehoboth Beach, Delaware

• Operated mechanical amusement rides and managed carnival games safely, strictly adhering to operational guidelines, guest height requirements, and safety protocols.
• Welcomed large volumes of resort town visitors daily, maintaining an enthusiastic, high-energy, and family-friendly atmosphere.
• Managed monetary and ticket transactions accurately at game stalls and ride entrances while ensuring efficient line control during peak hours.

Lifeguard - American Pool - Maryland

(2024-05 - 2024-09)

• Monitored swimming areas and scanning zones to ensure the safety of all guests, proactively preventing accidents and enforcing facility rules and regulations.
• Maintained clean and sanitary pool conditions, performing regular chemical testing and balancing to comply with local health department standards.
• Delivered high-quality customer service, answering guest inquiries politely and addressing safety concerns with a professional demeanor.

Senior Sales Representative - White Rain Publishing - Kingston, Jamaica

(2023-07 - 2024-11)

• Identified potential customers and developed new accounts to drive business growth.
• Delivered outstanding customer service by addressing inquiries, resolving complaints, and guiding clients through purchasing processes via phone, online, and in person.
• Designed and executed social media and email marketing campaigns to boost book sales and increase engagement.
• Managed purchase orders and generated invoices using accounting software, ensuring accurate and timely processing.
• Collaborated with the warehouse team to monitor inventory levels and coordinate efficient order fulfillment.

Server - Golden Crust - Atlanta, Georgia

(2021-09 - 2021-11)

• Served breakfast, lunch and dinner to 50-100 customers per shift while memorizing over 30 menu items and rotating specials to give customized recommendations to guests.
• Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
• Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the Covid-19 outbreak to ensure both employee safety and customer satisfaction.

Cashier - Mark Jackson and Sons - Clarendon, Jamaica

(2020-02 - 2020-07)

• Memorize over 30 items and rotating offers to provide guests with personalized recommendations.
• Resolved disagreement quickly and effectively, resulting in 100 percent customer satisfaction.
• Greeted customers with a smile and built relationships that resulted in consumer loyalty.

Bachelor - Business Administration-Accounting - University of Technology Jamaica (2023)

Associates Degree - Manchester High School (2019 - 2021)

Associates Degree - 5 CAPE Subjects - Manchester High School (2019 - 2021)

High School Diploma - 8 CSEC Subjects - ST. Hilda's Diocesan High School (2014 - 2019)