Naya Harris

Customer service and administrative professional with 3+ years of remote support experience and additional experience in scheduling, client relations, documentation, payment processing, and team support. Experienced in handling high-volume customer interactions, resolving service concerns, maintaining confidential information, and meeting productivity and quality expectations in a remote environment. Strong communicator with proven problem-solving, multitasking, and time-management skills.

Stylist / Customer Service Specialist at Great Clips (2025-03 – Present)

• Manage daily client scheduling, appointment coordination, and customer interactions in a fast-paced environment.
• Maintain accurate client records while protecting customer privacy and providing professional service.
• Handle payments and transactions accurately and address customer questions and concerns.
• Use multitasking and time-management skills to meet daily productivity and service goals.
• Assist with administrative tasks, inventory tracking, and team support operations.

Remote Technical Support Specialist at Teleperformance (2022-01 – 2025-02)

• Provided high-volume inbound customer support while maintaining professionalism, empathy, and service quality.
• Assisted customers with account-related concerns, troubleshooting, and service resolution.
• Documented customer interactions and updated records accurately using company systems.
• Handled confidential customer information in accordance with company procedures.
• Navigated multiple computer systems while troubleshooting issues and maintaining productivity and quality metrics.

Digital Personal Shopper at Walmart (2021-08 – 2022-01)

• Assisted customers with online orders while ensuring accuracy and timely fulfillment.
• Managed order information, substitutions, and customer requests through company systems.
• Provided customer service in a fast-paced environment while balancing multiple priorities.
• Maintained organization and attention to detail while meeting accuracy and timeliness goals.

Machine Operator / Team Lead at Trane Technologies (2017-08 – 2021-07)

• Maintained production logs and monitored daily operational processes for accuracy and efficiency.
• Trained new employees on procedures, workplace standards, and safety guidelines.
• Led a small team while coordinating tasks and communicating priorities.
• Inspected products and materials and followed established quality and safety procedures.
• Prioritized work orders and collaborated with team members to meet production goals.

Master Cosmetologist Program – Southeastern Technical College

High School Diploma – Swainsboro High School