Nayelly Ortiz

Bilingual customer-service-focused professional with more than 13 years of experience supporting children, families, and multidisciplinary teams in fast-paced environments. Experienced in documentation, records management, scheduling, service coordination, inventory organization, compliance, and client support. Recognized for maintaining professionalism, confidentiality, and strong communication skills while managing multiple priorities.

Seeking to leverage transferable healthcare support skills as an MRI Tech Aide with Children's Health.

Science Teacher & LPAC Coordinator - Cityscape Schools (Buckner Preparatory)

(2024-01)

• Coordinated services and communication for more than 150 students and families.
• Maintained confidential records, compliance documentation, and service tracking systems.
• Provided bilingual support and customer service in English and Spanish.
• Managed competing priorities, schedules, and service requests in a high-volume environment.
• Organized materials, supplies, and resources to ensure operational readiness.
• Collaborated with administrators, specialists, and support staff to deliver timely services.

Middle School Teacher & LPAC Coordinator - Dallas ISD

(2023-01 - 2024-01)

• Monitored progress records and maintained detailed confidential documentation.
• Assisted students and families with services, scheduling, and support needs.
• Coordinated with multidisciplinary teams to ensure service delivery.
• Demonstrated strong conflict-resolution and customer-service skills.

Science & World Languages Teacher - Dallas ISD

(2012-01 - 2023-01)

• Built strong relationships with students, families, and community members.
• Managed large caseloads while maintaining accurate records and documentation.
• Worked effectively in fast-paced settings requiring multitasking and prioritization.
• Supported diverse populations with professionalism and attention to detail.

Bachelor of Science - Economics with Finance Applications - Southern Methodist University (SMU)

Bachelor of Arts - Spanish Language & Literature - Southern Methodist University (SMU)