Nayla Young

Proactive and goal-oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and contribute to organizational growth.

Direct support Specialist - Child and family support services - Phoenix, AZ

(2026-05)

• Provided one-on-one behavioral health support to children and adolescents by implementing individualized skill-building activities, behavior coaching, and mentoring interventions.
• Collaborated with families, therapists, and multidisciplinary professionals to coordinate care and support clients' treatment goals.
• Delivered community- and home-based services using a strength-based, family-centered approach to promote independence, emotional regulation, and positive behavior.
• Built trusting relationships with clients and caregivers through effective communication, role modeling, and client-centered support to encourage growth and maximize individual potential.

Front Desk Attendant - Mountainside Fitness - Avondale, AZ

(2024-01 - 2026-05)

• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Trained new staff on front desk procedures and customer service standards effectively.
• Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area, locker room and gym as a whole.
• Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.

Service Associate - EOS Fitness - Goodyear, AZ

(2022-08 - 2023-12)

• Assisted members with inquiries, providing accurate information and resolving issues promptly.
• Monitored member check-ins to verify active accounts and ensure monthly payments were current.
• Processed membership cancellations in accordance with company policies and procedures.
• Answered incoming phone calls and assisted members with account inquiries, complaints, and billing or financial concerns.

Bachelor of Science - Psychology - Grand Canyon University (2026-04)

Associates of arts - Estrella Mountain community college (2024-05)

high school diploma - Millennium high school (2022-05)