Netsa

Driven Computer Support Specialist graduate seeking an entry-level IT Helpdesk Technician role. Dependable and detail-oriented professional bringing technical expertise with the desire to enhance skills through practical experience and deliver exceptional support to users. Adaptable and hard-working IT professional eager to learn, contribute to the team, and build a successful career in information technology.

Academic IT Experience at WSU Tech

• Installed, configured, and troubleshot Windows operating systems and software in hands-on lab environments.
• Diagnosed and resolved hardware, software, and network connectivity issues as part of technical coursework.
• Practiced configuring basic network settings and troubleshooting common connectivity problems.
• Completed projects involving cloud computing concepts and cybersecurity best practices.
• Worked independently and in team-based lab activities to solve technical problems and complete assigned projects.

Crew Member at Braum’s (2021-02 – 2026-02)

• Processed transactions efficiently while answering questions and resolving customer complaints to ensure high satisfaction.
• Restocked and maintained product displays promptly to enhance store appearance and optimize customer shopping experience.
• Prepared orders accurately adhering to food safety guidelines, upholding quality standards for guest satisfaction.
• Collaborated seamlessly with team members to streamline kitchen and store operations, ensuring prompt and reliable service.

Associate of Applied Science in Computer Support Specialist – WSU Tech (2026-07)