Lisa Ness

Administrative, customer service, and project coordination professional with 14 years of experience supporting remote teams in a small business environment, managing client operations, coordinating projects, and improving business processes. Proven ability to organize complex workflows, manage competing priorities, maintain accurate documentation, coordinate meetings, and support executives in fast-paced environments. Recognized for exceptional organization, attention to detail, proactive communication, and delivering reliable operational support.

Ideally seeking part-time employment.

Client Happiness Manager - WEBPUNCH, LLC

(2019-05 - 2026-03)

• Coordinated onboarding, account setup, and ongoing support for a diverse portfolio of multi-location clients, ensuring projects, communications, and deliverables remained on track.
• Managed multiple concurrent projects while tracking deadlines, deliverables, and client requests.
• Collaborated with internal development, content, and leadership teams to coordinate work across departments.
• Maintained detailed documentation, project records, and client communications to ensure work progressed efficiently.
• Prepared training materials and guided clients through software implementation and new processes.
• Resolved complex client issues by coordinating next steps with multiple stakeholders.
• Tracked project status, client requests, and follow-up actions using project management and collaboration tools including Monday.com, Trello, and Salesforce.
• Worked independently in a fully remote environment while balancing competing priorities.

Local Listing Manager - WEBPUNCH, LLC

(2018-10 - 2019-05)

• Coordinated large-scale projects involving hundreds of business listings.
• Maintained detailed project tracking and documentation.
• Reviewed work for quality and accuracy before implementation.
• Worked closely with cross-functional teams to meet client deadlines.

Reputation Defender - WEBPUNCH, LLC

(2014-03 - 2018-10)

• Managed high volumes of client requests while maintaining detailed documentation.
• Organized and updated business information across numerous platforms.
• Maintained accurate records while meeting production deadlines.

Local Listing Specialist - SELF-EMPLOYED CONTRACTOR FOR DRIVENLOCAL, LOCALIZEIT ONLINE & ELEMENTS

(2012-04 - 2014-02)

• Created and managed local listings on Google, Bing, Yelp, Yahoo, MapQuest, Hotfrog, etc.
• Communicated with clients about their listings at both the franchisee and corporate level.
• LocalizeIt and Elements were acquired by Driven Local so my transition to that company was natural.

Nursery Coordinator - RIDGEPOINT CHURCH

(2010-12 - 2012-08)

• Scheduled childcare staff and volunteers for multiple weekly services and special events.
• Coordinated staffing schedules while maintaining accurate records and communication.

Executive Support/Team Lead (Psychiatry Department) - GLAXOSMITHKLINE (GSK)

(1999-04 - 2001-04)

• Supported executive leadership through calendar management, meeting coordination, travel arrangements, and administrative support.
• Served as lead administrative assistant, coordinating daily priorities, assigning tasks, and supporting efficient departmental operations.
• Prepared meeting materials, agendas, and follow-up documentation.
• Coordinated FDA regulatory documentation while maintaining confidentiality and accuracy.
• Managed multiple high-priority assignments simultaneously.
• Organized confidential files and documentation.
• Managed competing priorities in a fast-paced environment requiring flexibility and organization.

B.S. - BUSINESS ADMINISTRATION - EASTERN MENNONITE UNIVERSITY (1993-05)

A.A. - LIBERAL ARTS - HESSTON COLLEGE (1991-05)